Address
Form of workSalary: $5,727.92 - $7,719.46 Monthly
Location : Los Angeles County, CA
Job Type: Full time
Job Number: EW1664A-EA
Department: ECONOMIC OPPORTUNITY
Opening Date: 02/27/2024
Position/Program Information
EXAM TITLE:Consumer and Business Affairs Representative III
EXAM NUMBER: EW1664A-EA
JOB TYPE: PERMANENT
TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY APPOINTMENT
FILING DATES:
Applications will be accepted starting at 8:00 a.m. (PT) on February 28, 2024, until the needs of the service are met. The application filing period is subject to closure without notice.
ABOUT THIS EMERGENCY APPOINTMENT:
The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.
Department of Economic Opportunity is seeking qualified candidates to fill a Consumer and Business Affairs Representative III vacancy.
Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance.
This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Consumer and Business Affairs Representative III.
WORK LOCATION:
Economic Opportunity Headquarters
510 S Vermont Ave 11th Fl
Los Angeles CA 90020
Economic Opportunity offers a hybrid telework schedule subject to the needs of the department.
ABOUT THE DEPARTMENT:
The Department of Economic Opportunity (DEO) is LA County's central economic and workforce development hub helping residents connect to new career pathways, start and certify a business, and access life-changing opportunities. We are working to advance equity and inclusive, sustainable growth through all DEO programs and services by targeting economic benefits to the most vulnerable and marginalized communities, small businesses and residents in LA County.
Our Vision: An equitable economy with thriving communities, inclusive and sustainable growth, and opportunity and mobility for all.
Our Mission: DEO creates quality jobs, helps small businesses and high-road employers start and grow, and builds vibrant local communities and spaces.
Essential Job Functions
Requirements
OPTION 1:
One year of experience in the County of Los Angeles as a *Consumer and Business Affairs Representative II.
OPTION 2:
Three years of paid or unpaid experience assisting the public with problems or complaints concerning consumer issues, court procedures, real estate, dispute settlement, or mediation in a consumer protection agency.
OPTION 3:
Three years of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord-tenant, or similar services.
OPTION 4:
A Bachelor's degree from an accredited college or university in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or **related fields AND graduation from an accredited paralegal program.
*A Consumer and Business Affairs Representative II provides information and counseling to the public on a variety of consumer service related matters, including real estate, small claims court procedures, dispute resolution, and other consumer related service programs. Incumbents investigate, conciliate, mediate, and resolve complaints on all routine consumer affairs matters.
**Related fields is defined as degrees that have a direct correlation to the Consumer Affairs Representative III job functions.
DESIRABLE QUALIFICATIONS:
SPECIAL REQUIREMENT INFORMATION:
Experience is evaluated on the basis of a verifiable 40-hour week. Prorated part-time experience will be accepted. Include the number of hours worked per week for each position.
To receive credit for the required education, a legible copy of the diploma or official transcript for each degree that displays the degree awarded and date conferred must be submitted as proof of meeting the educational requirement. The official diploma or transcript can be attached to the application or emailed to International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards.
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS II - Light:
This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
Additional Information
EXAMINATION CONTENT:
Performance Evaluation weighted 100%. Those who achieve a passing score on this evaluation will be considered for permanent appointment.
APPLICATION AND FILING INFORMATION:
Applications must be filed online only.
Apply online by clicking on the "APPLY" button for this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after an appointment has been made. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide all relevant training and experience in the spaces provided to assist in evaluating your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed.
Applicants must provide a legible copy of the diploma or official transcript from an accredited institution (the transcript must display the degree awarded and date conferred). If you are not able to submit the required copy of your diploma or official transcript with your application at the time of filing, you may email a copy to DEORecruitment@opportunity.lacounty.gov. Please reference exam number EW1664A-EA in the subject line.
If your application is incomplete, it will be rejected.
Many important notifications will be sent electronically to the email address provided on the application, so it is important to provide a valid email address. Please add DEORecruitment@opportunity.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You may opt out of emails from LA County. However, if you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County.
You may be required to verify your email address so plan to submit your online application well in advance of the deadline. This is only required once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
FAIR CHANCE INITIATIVE:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.
DEPARTMENT CONTACT INFORMATION:
For any questions regarding this examination, please send an email to DEORecruitment@opportunity.lacounty.gov. Please reference exam number EW1664A-EA in the subject line.
California Relay Services Phone: (800) 735-2992
Teletype Phone: (800) 899-4099
ADA Coordinator Phone: (213) 300-4966
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
Your Responsibilities:
1. Completing Your Application:
a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted.
b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title.
c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation.
2. Requirements on Job Posting:
a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time.
b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual age 40 or older.
c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable.
3. Application Deadline: All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed.
4. Change of Name or Address: To change personal i...
Location : Los Angeles County, CA
Job Type: Full time
Job Number: EW1664A-EA
Department: ECONOMIC OPPORTUNITY
Opening Date: 02/27/2024
Position/Program Information
EXAM TITLE:Consumer and Business Affairs Representative III
EXAM NUMBER: EW1664A-EA
JOB TYPE: PERMANENT
TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY APPOINTMENT
FILING DATES:
Applications will be accepted starting at 8:00 a.m. (PT) on February 28, 2024, until the needs of the service are met. The application filing period is subject to closure without notice.
ABOUT THIS EMERGENCY APPOINTMENT:
The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.
Department of Economic Opportunity is seeking qualified candidates to fill a Consumer and Business Affairs Representative III vacancy.
Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance.
This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Consumer and Business Affairs Representative III.
WORK LOCATION:
Economic Opportunity Headquarters
510 S Vermont Ave 11th Fl
Los Angeles CA 90020
Economic Opportunity offers a hybrid telework schedule subject to the needs of the department.
ABOUT THE DEPARTMENT:
The Department of Economic Opportunity (DEO) is LA County's central economic and workforce development hub helping residents connect to new career pathways, start and certify a business, and access life-changing opportunities. We are working to advance equity and inclusive, sustainable growth through all DEO programs and services by targeting economic benefits to the most vulnerable and marginalized communities, small businesses and residents in LA County.
Our Vision: An equitable economy with thriving communities, inclusive and sustainable growth, and opportunity and mobility for all.
Our Mission: DEO creates quality jobs, helps small businesses and high-road employers start and grow, and builds vibrant local communities and spaces.
Essential Job Functions
- Provides business supportive services with expertise and high degree of professionalism.
- Coordinates the activities of lower-level staff and provides technical assistance and direction for small business supportive programming.
- Gathers and analyzes information and statistical data on economic-related service matters and prepares written reports.
- Assists in the training of lower-level staff and volunteers.
- Maintains records of technical assistance and prepares correspondence and reports as necessary.
- Collaborates with external agencies, organizations, and partner affiliates.
- Conducts surveys concerning client satisfaction and the delivery of services to the public.
- Conducts field outreach concerning small business service-related matters.
- Makes presentations concerning economic development related matters and department programs to businesses on growth, contracting, and specialized business support.
- Staffs a branch office as needed.
- Performs as the Consumer and Business Affairs Supervisor in their absence.
Requirements
OPTION 1:
One year of experience in the County of Los Angeles as a *Consumer and Business Affairs Representative II.
OPTION 2:
Three years of paid or unpaid experience assisting the public with problems or complaints concerning consumer issues, court procedures, real estate, dispute settlement, or mediation in a consumer protection agency.
OPTION 3:
Three years of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord-tenant, or similar services.
OPTION 4:
A Bachelor's degree from an accredited college or university in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or **related fields AND graduation from an accredited paralegal program.
*A Consumer and Business Affairs Representative II provides information and counseling to the public on a variety of consumer service related matters, including real estate, small claims court procedures, dispute resolution, and other consumer related service programs. Incumbents investigate, conciliate, mediate, and resolve complaints on all routine consumer affairs matters.
**Related fields is defined as degrees that have a direct correlation to the Consumer Affairs Representative III job functions.
DESIRABLE QUALIFICATIONS:
- Experience in providing advocacy, outreach, and/or technical assistance to small businesses regarding government contracting, entrepreneurial start-up support, and/or industry-specific expertise.
- Experience managing and maintaining sensitive data and information.
- Experience with presenting and creating presentations using MS Publisher, MS PowerPoint, and/or Canva.
- Experience with graphic design using MS Publisher, MS PowerPoint, and/or Canva.
SPECIAL REQUIREMENT INFORMATION:
Experience is evaluated on the basis of a verifiable 40-hour week. Prorated part-time experience will be accepted. Include the number of hours worked per week for each position.
To receive credit for the required education, a legible copy of the diploma or official transcript for each degree that displays the degree awarded and date conferred must be submitted as proof of meeting the educational requirement. The official diploma or transcript can be attached to the application or emailed to International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards.
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS II - Light:
This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
Additional Information
EXAMINATION CONTENT:
Performance Evaluation weighted 100%. Those who achieve a passing score on this evaluation will be considered for permanent appointment.
APPLICATION AND FILING INFORMATION:
Applications must be filed online only.
Apply online by clicking on the "APPLY" button for this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after an appointment has been made. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide all relevant training and experience in the spaces provided to assist in evaluating your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed.
Applicants must provide a legible copy of the diploma or official transcript from an accredited institution (the transcript must display the degree awarded and date conferred). If you are not able to submit the required copy of your diploma or official transcript with your application at the time of filing, you may email a copy to DEORecruitment@opportunity.lacounty.gov. Please reference exam number EW1664A-EA in the subject line.
If your application is incomplete, it will be rejected.
Many important notifications will be sent electronically to the email address provided on the application, so it is important to provide a valid email address. Please add DEORecruitment@opportunity.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You may opt out of emails from LA County. However, if you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County.
You may be required to verify your email address so plan to submit your online application well in advance of the deadline. This is only required once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
FAIR CHANCE INITIATIVE:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.
DEPARTMENT CONTACT INFORMATION:
For any questions regarding this examination, please send an email to DEORecruitment@opportunity.lacounty.gov. Please reference exam number EW1664A-EA in the subject line.
California Relay Services Phone: (800) 735-2992
Teletype Phone: (800) 899-4099
ADA Coordinator Phone: (213) 300-4966
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
Your Responsibilities:
1. Completing Your Application:
a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted.
b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title.
c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation.
2. Requirements on Job Posting:
a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time.
b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual age 40 or older.
c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable.
3. Application Deadline: All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed.
4. Change of Name or Address: To change personal i...
