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IntroductionDo you have the career opportunities as a(an) Consulting Application Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.
BenefitsHCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Consulting Application Analyst where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and QualificationsThe Consulting Application Analyst oversees the implementation, maintenance, and support of sophisticated applications across the entire division. Primary responsibilities include the standardization, utilization, integration, and optimization of various applications at the facility and division levels. This role will lead the implementation of multiple application projects across the division. As the Subject Matter Expert (SME) on many applications, this resource will troubleshoot complex issues and requests escalated from the facility or division colleagues. The Consulting Application Analyst will need to have outside of the box thinking to create new solutions and workarounds to solve complex and high impact challenges. This role will generally have greater responsibility than Application Analysts junior to the position and will be recognized as a mentor and coach for the team. They will also help to onboard junior level Application Analysts.
GENERAL RESPONSIBILITIES (The essential responsibilities and accountabilities of this position including interactions with other departments and outside vendors, if applicable, in PRIORITY order.)
• Supports team, division, and multiple facilities as a key IT resource for application implementation and support with greater responsibility than junior level analysts
• Knows, applies, and mentors others in the fundamental concepts and principles gained through experience to solve a wide range of advanced/complex problems
• Considered the Subject Matter Expert (SME) for key, complex applications as assigned
• Leads or facilitates division-wide or multi-facility application implementation initiatives
• Provides support by working with enterprise and facility resources as an application SME to resolve service desk incident tickets with an increased responsibility over junior analysts
• Participates in on call rotation and/or after hours support as needed
• Collaborates with enterprise, division and/or facility resources to monitor, facilitate, and drive new application testing and implementation with an increased responsibility over junior analysts
• Works with division and facility resources to develop policies and procedures, develop best practices and deliver training as needed
• Mentor, coach, and onboard junior-level Application Analysts
• Leads process improvement efforts to streamline efficiency that require greater accountability than junior analysts
• Collaborates with division and facility leaders to actively promote and support broad, complex division application standardization, utilization, integration, and optimization efforts
• Proactively leads and conducts facility rounding to ensure support needs are met, interactions documented, and issues escalated as needed.
• Leads and mentors junior analysts in service management operational policies and best practices, contributing to enterprise and IT service management goals.
• Assists the manager with oversight of vendor support and maintenance agreements and renewals as assigned.
• Assists the manager in development and presentation of business cases for new solutions as assigned.
• Analyzes and creates action plans based on application data and reports
• May perform application audits based on policies and procedures
• Partners with teams across divisions and enterprise to develop best practices, track trends, share technical expertise, and improve application efficiency with an increased responsibility over junior analysts
• Promotes system security and patient confidentiality and helps ensure compliance
• Adheres to Code of Conduct and Mission & Value Statement
• Participate in special projects as needed and performs other duties as assigned
OTHER/SPECIAL QUALIFICATIONS (Required licenses, certificates, specific skills, personal traits, e.g., RN, CPA, able to type 90 wpm, detail orientation.)
KNOWLEDGE, SKILLS & ABILITIES:
Required: • Works independently; receives minimal guidance.
• Acts as a mentor and provides technical direction
• Mature understanding of healthcare and/or IT operations and application support processes and workflow
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with leaders, customers, clinicians, and colleagues verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities • Demonstrated advanced computer skills
• Understanding of reporting tools functionality and capabilities
• Must have transportation to assigned work locations
Preferred: • Proficiency in various programming and application reporting tools
EDUCATION: • Bachelor's degree preferred or equivalent work experience
EXPERIENCE: • 7+ years’ experience in application support
CERTIFICATE/LICENSE: Valid state driver’s license and proof of auto insurance, if applicable.
ITG transforms healthcare and givespeople healthier tomorrows. We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to move healthcare forward. We do this byseeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Consulting Application Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
