Console Operator I

Job Description
Console Operator I
Location: Charlotte, NC
Duration: 36 months
Description:
Console Operators will be responsible for monitoring electronic security systems including intrusion detection, video cameras, badge verification, and general access control.
In addition, Operators will also be tasked with providing remote gate access, receiving, and reacting to large call volume, regulatory requirements, maintaining enterprise situational awareness and other duties as assigned.
Job Requirements:
Minimum high school diploma or GED, excellent customer service and communication skills, ability to multitask, proficient computer and MS Office suite skills.
bility to assess people and situations, to apply sound judgement, to remain calm under stressful conditions and elicit essential information for assigning and assisting field personnel in a timely manner.
Further, must maintain a high level of confidentiality dealing with incidents and security techniques.
Job Responsibilities:
Responsible for ensuring the safety of company employees and property by monitoring and responding to physical access control system alarms in a prescribed manner.
Interact with callers/customers to determine location, nature of incident/issues to determine appropriate response.
Perform data entry in multiple data bases; follow established procedures. Work involves detailed record keeping, data entry, and acute listening skills.