Configuration Manager

• U.S. Citizenship is required.
• Ability to obtain and maintain a Public Trust clearance as required by contract.
• This position is hybrid (on-site/remote). Candidate will be required to work on-site at minimum, three days a week

• Bachelor's Degree with 5+ years related experience or 7+ years equivalent work experience.
• Technical or IT management certifications preferred.

• Demonstrated experience with Service Now ITSM.
• Demonstrated experience in configuration management and software development processes.
• Strong knowledge of configuration management tools and standards.
• Excellent problem-solving, analytical, and organizational skills.
• Proficient in administering change control and problem management processes.
• Ability to work collaboratively with users, systems development personnel, and team members.
• Superior communication skills, both oral and written.
• Experience with program support libraries and ensuring system integrity is a plus.
• Preferred previous experience with release management using Azure DevOps (ADO).

• Develop and implement configuration management plans and procedures to ensure all information systems products and services meet company standards and end-user requirements.
• Administer the change control process for software development, aiming for zero defects.
• Evaluate and select tools and standards for configuration management.
• Administer the problem management process, including monitoring and reporting on problem resolution.
• Ensure comprehensive product testing before implementation to guarantee quality and reliability.
• Coordinate with users and systems development personnel on software releases, ensuring seamless deployment.
• Verify the completeness and accuracy of release libraries before implementation, ensuring the inclusion of correct program versions in specified releases.
• Recommend software acquisitions and/or implementations to increase efficiency in information systems and configuration management activities.
• Operate and manage the program support library, ensuring the integrity of library structure and procedures.
• Monitor end-item acceptance plans and supervise lower-level personnel as required.
• Demonstrate strong oral and written communication capabilities.

Flexible work from home options available.