Change And Configuration Management Analyst

A3 Technology, Inc. is seeking a specialist in IT Change and Configuration Management to join our Infrastructure Support team's Change and Configuration Management group.
This position can be located in Washington, DC Or Atlantic City, NJ or Oklahoma City, OK.
Responsibilities:

• Perform Change and Configuration Management functions in the Sharepoint KSN forms and in ServiceNow, the ticketing system.
• Develop ITIL-focused Change and Configuration Management processes and procedures.
• Integrate Change and Configuration Management processes.
• Perform quality assurance/quality control on Change Requests.
• Attend meetings and take minutes for incorporation into official agendas and Change Requests.

Skills Required:

• Certification in ITIL v4 or v3.
• Experience with ITIL-focused IT Change and Configuration Management procedures, goals and principles.
• Experience developing process and procedure documents.
• Experience with ServiceNow.
• Experience tracking and resolving incidents via ticket queue.
• Experience integrating Change Control with Configuration Management processes.
• Experience managing data.
• Experience validating deliverable quality prior to submission.
• Experience collaborating in a team setting, communicating and driving performance with a range of colleagues.
• Excellent written communication skills.
• Self-motivated to take ownership of projects.
• US Citizenship or documented proof of eligibility to work in the US is required.
• Upon conditional offer of employment candidates will be subject to a Government investigation and must meet eligibility requirements to obtain Government clearance.
• Verification of past employment, verification of education and references are also required.

Skills Preferred:

• Experience working with a large organization (>35,000 customers).
• Experience collaborating with peer and client teams.
• Experience working remotely and onsite.

Education:

• HS diploma/GED and 14 years IT experience OR
• Bachelor's degree in Information Systems, Business Systems, Management Information Systems, IT Management, Engineering, Math or Science and 8 years of IT experience.

A3T is proud to be an Equal Opportunity Employer (EEO) and Affirmative Action (AA) employer. We are committed to providing all qualified candidates consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, disability, national origin, genetic information or any other protected status.