- Part Time hours needed: Monday, Wednesday and Friday between the hours of 10-6pm/10-8pm, Saturdays 9-2 pm - Total 15-20 hrs per week
- This position will report directly to the Clinic Director
- Accountability. Answer and account for outcomes with honesty. Take ownership of tasks that adhere to our values.
- Teamwork: Listen well. Treat all team members with respect, help each other and learn from each other.
- Impact: Meet and exceed goals. Identify opportunities for the company to improve and grow.
- Curiosity: Have the desire to learn more, to figure out new solutions, to continue to evolve
- Passion: Care about success and inspire others. Show tenacity and desire to learn and improve.
Essential functions include, but are not limited to, the following:
- Interacting with clients in a friendly and professional manner
- Checking clients in and out of their appointments, redeeming points and rewards
- Answer phones, text messages, emails, DMs and other inquiries and schedule client appointments
- Master a basic understanding of each service offering
- Upsell new areas/services to current clients in order to hit individual monthly targets
- Maintain client confidentiality at all times
- Assist clinical team with client intake and client flow, including (but not limited to): new client registration, questionnaire completion, consenting, photos for EHR, room placement, etc
- Assist with local marketing events as needed
- Assist with business development including outreach to local businesses or potential referral sources. Create a schedule for visiting and maintaining contact with referral sources. Nurture leads and act as primary contact to facilitate referrals
- Collecting and handling payments
- Confirmation and follow up calls/emails/messaging
- Follow up with all client’s post-treatment to review results, ensure client satisfaction and encourage them to review/recommend Evolve Med Spa
- Ordering office supplies
- Assist with new clinic openings as needed
- Ensure that med spa is neat, organized and client-ready at all times including ongoing housekeeping and maintenance
- Assist with inventory management
- Other duties as assigned
Qualifications:
- Exceptional client experience and sales skills
- 1-2 years of customer service and Sales experience, preferably in a spa or high-end retail environment
- Ability to multitask, use personal judgment, utilize strong decision making, analytical and follow-up skills
- Proficient with personal computers and contemporary software applications
- Exceptional interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
- Strong guest service orientation
- Rapid learner with the ability to grasp concepts and protocols
- Suggestive influencing skills related to building business
- Must maintain a high attention to detail
Work Environment:
- Typical office environment routinely visited by multiple clients
- Prolonged periods of standing and sitting
- Prolonged exposure to computer screens and electronic equipment
- Lifting up to 20 pounds
- Hourly
- Part Time hours needed: Monday, Wednesday and Friday between the hours of 10-6pm/10-8pm, Saturdays 9-2 pm - Total 15-20 hrs per week
- Employee discounts on products and treatments
Work Location: One location, may be asked to travel from time to time
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