Concierge And Central Supply Clerk

JOB DESCRIPTION: The Concierge is responsible for providing excellent hospitality as they are the first impression for all new admissions to the facility. The Concierge will be greeting new residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts. Additionally, Concierge is responsible for maintaining, ordering, and inventorying the supplies and equipment for the facility. 

RESPONSIBILITIES & QUALIFICATIONS

Responsibilities:

• Welcoming and support the hospitality of Avamere at Pacific Ridge
• Preparing rooms to be rent ready including getting supplies and equipment ready for new admissions
• Greet & escort the new resident to their room, assist as able to help them get into bed, get the resident’s weight, go over menu & activities calendar, complete inventory, take picture for PCC, etc.
• Have ownership over the admission paperwork process.
• Develop and improve the systems related to this area.
• Upon admission of a resident assure staff members are aware of the admission.
• Able to communicate effectively with IDT members and triage any issues that may arise.
• Assist business office as needed to perform duties.
• Follow HIPAA guidelines and other regulatory rules.
• Report any Fraud, Waste or Abuse to supervisor.
• Follow all Human Resource training per Policy and Procedure manuals and participate in mandatory annual trainings.
• Relay facility policies and procedures to residents, family members and visitors as necessary. Including safety regulations, smoking policy, and infection control.
• Ensure all company policies and procedures regarding protected health information are adhered to. Including, but not limited to, staff training, workstation compliance and proper reporting and investigation of any unauthorized release or use of protected health information.
• Ensure that all residents are treated in a compassionate, fair, and equitable manner. Ensure confidentiality of all resident records, review of any complaints and grievances in a timely manner, and that resident funds are managed in accordance with required federal and state regulations. .
• Adheres to schedule and maintains regular on-time attendance.
• Ability to deal with patients, staff and guests with tact and professionalism.
• Complete new admission paperwork on iPad
• Be available to answer questions and orient the resident and/or family to the facility, policies and procedures, roommate, call light, etc.
• Ensure the resident’s diet slip gets to the kitchen.
• Assist the Admission Nurse as needed.
• Follow up with new admits day after admission to help with adjustment to the facility.
• Responsible for inventorying, ordering, and stocking supplies for the facility.
• Responsible for maintaining, ordering, and returning equipment for the facility.
• General administrative duties and other duties as assigned.

Qualifications/Requirements:

• Proven experience in a customer service role is also required.
• Demonstrated excellent customer service, organizational and communication skills.
• Good judgment, problem solving and decision-making skills.
• Proficiency in computer skills including the use of Microsoft Outlook, Word and Excel as well as the ability to learn new applications.
• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the public.
• Must be knowledgeable of laws, regulations, and guidelines pertaining to long-term care administration.
• Must possess the ability to work harmoniously with and supervise other personnel.
• Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, and procedures of the facility.
• Must be familiar with the laws, regulations, and guidelines governing personnel administration.
• Must have patience, tact, professional disposition, as well as be willing to handle residents, staff, and visitors based on whatever maturity level at which they are currently functioning.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Must be able to read and interpret financial records, reports, etc.
• Must be knowledgeable of computer systems, system applications, and other office equipment.
• Must be able to communicate policies, procedures, regulations, reports, etc., to personnel, residents, family members, visitors, and government agencies/personnel.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.
• Can operate using the company’s mission and core values to guide your work and decision- making.
• Must be able to cope with the mental and emotional stress of the position.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must meet the general health requirements set forth by the policies of this facility, which includes medical and physical examination.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility.
• May be necessary to assist in the evacuation of residents during emergency situations.

Physical Requirements:

Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.

Job Type: Full-time

Education:

• High school or equivalent (Preferred)

• NAC preferred but not required.

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person