Address Desktop Support Specialist
Job Duties
This may include such activities as:
1) Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
2) Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
3) Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies.
Experience & Knowledge
Three to five years of experience in the following:
· IT customer support and training
· Computer installation, diagnosis and repair
· Network & standalone printer installation, diagnosis & repair
· Basic troubleshooting scanners and other peripheral devices
· Microsoft Office Suite troubleshoot / desktop support
· Virtual meetings tools including MS Teams, Zoom and WebEx
· Windows 10 desktop support
· VPN and remote technical support
· Adobe Pro troubleshoot / desktop support
Additional Information:
-This position is currently vacant.
-A background check and fingerprinting will be required. The background check should include criminal, SSN, education and previous employment verification. All job offers are tentative pending satisfactory background and fingerprint checks.
-Interviews will be conducted using Microsoft Teams.
-Client does not provide parking, but the office is accessible by subway or bus
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
