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Form of workPosition Summary:
The Computer Hardware Engineer II provides second level hands on or remote technical support to end-users on various technical issues and problems relating to desktop hardware, operating systems, software, network, cabling, mobile devices, and peripherals. Provides excellence in customer service going above expectations. Also, is a senior technical resource for the Computer Hardware Engineering team.
Essential Functions and Responsibilities:
Qualifications:
Required:
OR
Preferred:
The Computer Hardware Engineer II provides second level hands on or remote technical support to end-users on various technical issues and problems relating to desktop hardware, operating systems, software, network, cabling, mobile devices, and peripherals. Provides excellence in customer service going above expectations. Also, is a senior technical resource for the Computer Hardware Engineering team.
Essential Functions and Responsibilities:
- Manages the installation and maintenance of hardware and software including workstations, mobile devices, multimedia displays, and video conference system support.
- Manages the diagnoses and repair of various Computer Hardware types including first level network hardware support.
- Assists in Image creation and operating system configuration using System Center Configuration Manager (SCCM) and Microsoft Deployment Toolkit (MDT) and Application deployment.
- Performs rack and stack activities for network and server infrastructure hardware
- Support and administration of Microsoft Active Directory environments.
- Manage the organization and inventory of desktop hardware and software resources.
- Deploys computer workstations or notebooks, completes moves and setup of computer peripherals.
- Manages service tickets with appropriate level of documentation, follow up actions, and tracking while staying withing established Service Level Agreements (SLAs) and providing excellence in customer service.
Qualifications:
Required:
- High school diploma or GED.
- Four years of experience working in a Desktop Support/Client Services role.
OR
- Associates degree from an accredited college or university, preferably in computer science, information systems, business administration or another related field.
- Two years of experience working in a Desktop Support/Client Services role.
Preferred:
- Industry-specific certification such as A+, MCP, MCSE, other Microsoft role-based certifications
