Please note: Employment opportunities listed are for jobs based in the United States. Viking Payment Service is currently registered to hire in the following states: Florida, Georgia, Illinois, Kansas, Michigan, Minnesota, Missouri, Mississippi, Ohio, Pennsylvania, South Carolina, Texas, and Wisconsin
Responsibilities:
- Participate in ongoing risk assessment processes and assist in developing and executing a dynamic audit plan and reporting to address high-risk merchants and functions.
- Develop valuable and positive relationships with cross-functional teams by executing efficient audit work and offering suggestions to enhance risk and compliance management.
- Remain current on industry, federal regulations, state laws, client requirements, and company policy. Monitor and track applicable laws and regulatory changes impacting payments.
- Assist in the continual development and maintenance of operational procedures that align to regulatory requirements and changes.
- Responsible for forms, disclosures, and agreements review to meet compliance requirements.
- Track, report, and interpret metrics.
- Act as a primary point of contract by regularly communicating with client(s) via email, phone, or video conference as needed, escalating issues department head(s) when needed.
- Maintain program documentation (standard operating procedures, policies, workspaces, resources, etc.)
- Work directly with merchants on due diligence requirements and audits.
- Complete annual, quarterly, and monthly reviews and audits.
- Compile monthly reporting and trending analysis.
- Create annual and ad hoc reports of high-risk payment clients.
- Evaluate processes to confirm compliance, document deficiencies and escalate results using sound judgment to department heads.
- Participate in onboarding of new merchants, including reviews of application submission, questionnaire responses, and merchant background.
- Manage the payments quarterly newsletter process including content and distribution.
- Audit call center activities including letters sent, correspondence received, and complaint processing and facilitate remediation.
- Assist internal teams with special projects and assignments.
- Other duties as assigned.
The Perks:
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) plan with company match
- Work from home
- Work-life balance
- Extensive training & support from industry experts
- Upward mobility and career development