Compliance & Cargo Claims Specialist

Star Fleet Trucking, Inc.

a division of Champion Home Builders, Inc.

Job Description

Job Title: Recruiting Compliance and Cargo Claim Specialist

FLSA Status: Non-exempt

Prepared By: Star Fleet Trucking, Inc. Human Resources

Prepared by Date: December 11, 2023

Summary:

Coordinates and processes Cargo Claims between factories and accounting department. Ensures FMCSA, state, and local regulations for independent contractor files are compliant.

Essential Duties and Responsibilities:

Include the following as well as other duties to be assigned.

• Works in conjunction with terminal managers and factory warranty departments to resolve Cargo Claims.
• Gathers and maintains files related to pertinent evidence, correspondence, and statements from all parties involved, including police reports, pictures, video, weather information, etc.
• Evaluates damage estimates and invoices. Consults with Safety Director, Accountants, Terminal Managers, and/or General Manager to ascertain compensation amount.
• Enters claims to be paid from OS&D or Motor Vehicle Accidents modules and uploads documents and photos. Submits them to accounts payable once complete for check request.
• Pursues damages against at fault parties via phone calls, emails, faxes, mail, or other means.
• Determines eligibility of independent contractors by assessing their previous employment, MVR, PSP, and Drug and Alcohol Clearing house.
• Monitors driver licenses for any moving violations, motor vehicle accidents, suspensions, or cancellations, and expirations.
• Maintains and protects Independent Contractor Commercial Driver files per FMCSR requirements, along with company file. Uploads documents into the TMS system.
• Enters and updates owner-operator related information in TMS system; including but not limited to Unit Number, Driver & Payee information, Truck data, Pay cards, settlement deductions.
• Track transport plates to ensure inventory is sufficient. Update inventory, contact BMV, and enter chargebacks for lost plates.

Qualifications:

To perform the job successfully, an individual should demonstrate the following competencies:

• High School degree or G.E.D. - or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Computer Skills - To perform this job successfully, an individual must be proficient in Microsoft Office PowerPoint, Word, and Excel software. Must be able to adapt to new software when required.
• Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Including problem solving in a timely manner, individually as well as in groups.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Reports safety and security issues to upper management.
• Physical Demands - While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

EEO Statement:

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.