Address
Form of workIncumbent is responsible for providing guidance and expertise to staff in Complaints Unit 5 of the Licensing and Certification Section 3. Responsibilities for this position includes reviewing staff work for accuracy, completeness and compliance with laws, policies, statutes and regulations; the planning, organizing, and evaluating of staff's field work; setting priorities and deadlines for the unit; conducting studies and evaluations of processes and procedures regarding the work and responsibilities of the unit and improving processes/procedures as needed. Up to 30% overnight statewide travel by airplane, train, automobile, and other transportation is required to perform job related duties. Overnight travel duties may take up to a week, and up to several weeks a month.
It is highly recommended that applicants submit their application and supporting documents online through the CalCareer account. This is pending Human Resources approvals.
This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.
You must complete the civil service exam to be eligible to work for the State of California in this role. Visit this link to learn how to apply for this exam : Staff Services Manager Exam . Once you pass the exam, you are eligible to be on the civil servant list, and you can apply for this and other civil service jobs.
If you are interested in this position, it is critical to review the Classification Specifications to determine if you will meet the minimum qualifications (MQ's). Please make note of Education and Experience requirements for the classification. You must explicitly demonstrate that you meet the minimum qualifications in order to be considered for a state civil service role. The Classification Specification and MQ's can be found here: Staff Services Manager I minimum qualifications language
This is position is eligible for telework. Please refer to the duty statement attached below and the "Working Conditions" section on this Job Control for additional information.
You will find additional information about the job in the Duty Statement .
Working Conditions
Telework is based on operational needs for employees who can perform their essential functions remotely and/or whose duties are conducive to teleworking per DHCS' Telework Policy and in accordance with Government Code Sections 14200 - 14203 for employees residing in California.
Should the incumbent need to report to an office, they will need to report to DHCS office location: Santa Ana
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- STAFF SERVICES MANAGER I
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-405537
Position #(s):
808-956-4800-XXX
Working Title:
Complaints Unit Chief
Classification:
STAFF SERVICES MANAGER I $6,563.00 - $8,153.00
# of Positions:
Multiple
Work Location:
Orange County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information DHCS is California's health care safety net, helping millions of low-income and disabled Californians each and every day.
DHCS' purpose is to provide equitable access to quality health care leading to a healthy California for all. To accomplish this, DHCS finances and administers state and federal health programs, including medical, dental, mental health, substance use treatment services, and long-term care. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians.
DHCS is a dynamic department with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians.
DHCS is committed to addressing disparities with our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce which reflects the many communities we serve, and by promoting and enforcing equal employment opportunities.
The Licensing and Certification Division (LCD) focuses on compliance with State and Federal statute, regulations, and other governing requirements. LCD oversees licensing and certification functions, monitoring, and complaints for Driving-Under-the Influence Programs, Narcotic Treatment Programs, and outpatient and residential providers. LCD also oversees conducts complaint investigations on certified Alcohol and Other Drug counselors and counselor certification. LCD is also responsible for the licensing, monitoring, unusual occurrence reviews, and complaints for Mental Health Rehabilitation Centers and Psychiatric Health Facilities, as well as the, approvals of 5150 facilities designated by the counties for the purpose of 72-hour treatment and evaluation under the Lanterman-Petris-Short Act and the Children's Civil Commitment and Mental Health Treatment Act.
Special Requirements
If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required upon appointment.
Travel required 30% of the time. Position may require overnight travel for up to 4 consecutive nights to meet training requirements.
Applications received with inaccurate information or without the following information will be considered incomplete and may not be considered for an interview: "to" and "from" dates (month/day/year), hours worked per week, civil service classifications or private sector job titles, supervisor name and phone number, and duties performed. Applications that are 'blank' or with "see resume" in place of duties performed are not acceptable.
This position is subject to the Department's Conflict of Interest Code and requires annual filing of a Statement of Economic Interests (Form 700).
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/19/2023
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Health Care Services
Attn: Certification Technician
M.S. 1300
P.O. Box 997411
Sacramento , CA 95899-7411
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Health Care Services
1501 Capitol Avenue, Suite 71.1501
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications - A completed Statement of Qualifications (SOQ) must be submitted with your STD. 678 in order to be considered for this position. Please see the Statement of Qualifications Requirement Section below for additional information.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Knowledge and/or experience with investigations and/or performing audits/inspections.
- Experience working with Teams, Sharepoint, Excel and other collaborative office tools.
- Excellent written and verbal communication skills both in office and in a work from home environment.
- Ability to adapt to changing workload and/or goals as required.
Benefits
There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program and monthly $65 transportation voucher.
Click here to view all of the attractive benefits available to state employees : California State Civil Service Employee Benefits Summary - CalHR .
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Anna Mayeda
(916) 345-7877
anna.mayeda@dhcs.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 440-7370
civilrights@dhcs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications
Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position. The SOQ serves as documentation of the applicant's ability to present information clearly and concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ.
The SOQ must be no more than 2 pages in length, single-spaced and using 12-point font. You must indicate your Full Name and Job Control Number at the top right corner.
Additional Information
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.
A completed state application (STD. 678) and any documents list under "Required Application Documents" must be submitted with your application package. Applicants who are relying on additional documentation (e.g., transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification (located on the right under "Additional Documentation) must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified. Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.
Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the "Examination(s) or Job Title(s), For Which You Are Applying" section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application . Please remove any confidential information (i.e. social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.
If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.ca.gov
For all other questions regarding your CalCareer account, please contact CalHR's CalCareers Unit at (866) 844-8671 or CalCareer@calhr.ca.gov .
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