Community Worker I - Sheriff's Activities League (Open) Extra Help

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent skills with using Microsoft Office Suite.
• Knowledge of the game play rules of soccer, basketball, flag football, and volleyball.
• Ability to network, market, recruit, and coordinate with outside agencies and volunteers.
• An eagerness to learn and be adaptable to the needs of SAL programming and events.
• A passion for public service and interest in serving the community.
• An eagerness cross-train in all programs and outreach performed by SAL.
• A willingness to step-in during all-hands-on-deck situations due to unanticipated staffing shortage or special events.
• Ability to understand the program budget of your assigned project(s).
• Take ownership of your assigned project(s) hitting targeted goals and not exceeding budget caps.
• Ability to maintain contemporaneous tracking of activities data for your assigned project(s) for grant reporting.
• Possession of a class C driver’s license, a clean driver’s record, and a willingness to drive a county van.
• Fluency in Spanish is highly desired.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Develop rapport, establish, and maintain contact with members of the community served and interpret community needs and cultural patterns to professional staff members.
• Provide educational services to the clientele served; schedule, arrange, and assist in the facilitation of educational programs and activities to support client health/wellness, recovery, self-sufficiency, or employment goals.
• Perform outreach to provide education and information to individuals who may be at risk and unaware of services and/or prevention methods; inform clients and community members of programs and services.
• Identify needs of clients served; provide information and refer clients to appropriate social services which may include areas of employment, health services, childcare, and transportation; research community resources for clients; work closely with other County staff to coordinate various functions of outreach and referrals.
• Conduct outreach activities to community organizations to provide information about the program and resources and to secure health, welfare, educational, and other social service supportive programs on behalf of clients; promote participation of groups, businesses, and individuals in program activities; and coordinate the delivery of support services to clients.
• Prepare various reports and correspondence; maintain accurate case notes; maintain caseload to meet the outcome requirements of funding sources; maintain files related to client relations, program operations, and other activities.
• Perform a wide variety of general clerical duties to support assigned operations; coordinate calendars and make appointments; arrange for necessary materials to be available for operations; screen calls, visitors, and mail; respond to complaints and requests for information; assist public at front counter and direct public to appropriate locations/staff; order and maintain office and other related supplies.
• Determine eligibility of program participants including eligibility for continuing participation.
• Monitor action plans and periodically contacts clients to assess progress and identify support needed to aid clients in pursuing interim goals as planned.
• Assist clients in a wide variety of daily living activities, such as completing applications, resumes and cover letters, and other forms, providing transportation, and navigating support service systems.
• Represent the division or section on internal and community committees and task forces as assigned representing the needs of the community or SAL.
• Prepare and distribute flyers to publicize services and community activities.
• Act as an interpreter in contacts involving non-English speaking residents.
• Attend staff and in-service meetings.
• Develop immediate solutions to emergency needs such as food, shelter, or other basic needs and expedite delivery of needed services.
• Identify home, family, or community conditions needing improvement and develop, recommend measures to correct these conditions.
• Advocate with external agencies, employers, and other organizations, to help ensure that the client is represented and informed of processes and procedures, to resolve issues and disputes with third parties, as well as engage in communications on behalf of the client.
• Perform special assignments and projects and other related duties as required.

Qualifications

Education and Experience: Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way of gaining the knowledge and skills is:

• Problems, needs, attitudes and behavior patterns of the client population and of the total community served.
• Social and community resources.
• Techniques for group and individual counseling.
• Basic case management processes.
• Identification and utilization of social and community resources.
• Basic case management processes.
• Perform clerical support work with accuracy, speed, and minimal supervision.
• Techniques for effectively representing the County in contacts with the public, other agencies, community groups, and various business, professional, educational, and regulatory organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, clientele, and staff.
• Basic recordkeeping principles and practices.
• Modern office practices, methods, and computer equipment and applications related to the work.

• Address the client population's unique needs in a culturally sensitive manner.
• Relate and communicate effectively with the community served.
• Learn and understand the organization and operation of the assigned department and of outside department and agencies as necessary to assume assigned responsibilities.
• Respond to and effectively prioritize multiple phone calls and requests for service.
• File materials alphabetically, chronologically, and numerically.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Establish, maintain, and foster positive and effective relationships with those contacted in the course of work.
• Interpret and apply administrative and departmental policies and procedures.
• Organize, maintain, and update office database and records systems.
• Organize own work, set priorities, and meet critical time deadlines.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Interpret agency programs and policies to members of the community served.
• Write clear and comprehensive reports.
• Stand and walk for extended periods of time and lift and carry equipment and supplies used in the course of the work.
  

Application/Examination

If you are interested in being considered for this Extra Help position, please submit the following materials in Word or PDF format:

• Cover Letter
• Resume