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Form of workJob Description
POSITION SUMMARY
A Field Service Installation drives service success with a goal of improving customer satisfaction, maximizing client retention, and increasing profitability. As a valuable installation and maintenance technician, they will also apply high-level knowledge of technology and troubleshooting skills to enhance client trust, build rapport, and drive to meet service goals.
Primary Responsibilities:
- 2 x Potitions Available - 80% of the job is 3rd shift - Travel will be required as well with overnight hotel stays.
- Experience installing Network racks, Rack and Stack, Installing Switches, Patch Panels, and Firewalls.
- Experience in pulling, terminating and troubleshooting CAT-5e, CAT-6 and Coaxial a must.
- Experience in troubleshooting and maintaining Point-of-Sale systems a must, including Radiant, NCR, Micros systems. Aloha Software experience a plus!
- Experience working with Desktop PCs, Servers, Battery Backups, as well as Kitchen Display Hardware such as KDS Controllers, Bump Pads, etc. is required.
- Experience installing and troubleshooting CCTV camera systems required.
- Specialty tools provided. Tech should have basic hand tools.
- Experience working directly with customers and the ability to communicate effectively is required.
- Company Assigned Vehicle provided.
- Will manage Assigned Vehicle's Maintenance schedule.
- Will manage Assigned Vehicle's inventory.
- Must be able to pass a background and MVR check.
The essential functions include, but are not limited to the following:
- Responsible for interfacing with customers to schedule work and ensure that customer expectations are met upon completion of work.
- Responsible to learn to operate and install POS software (Training is provided).
- Responsible for interfacing with other IT groups related to problems and installations as appropriate.
- Responsible for managing and effectively prioritizing a large number of work requests.
- Responsible for maintaining current images on media. Responsible for keeping abreast of current installation procedures.
- Responsible for understanding and adhering to billing and performance processes and procedures.
- Responsible for maintaining accurate equipment inventories.
- Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started.
Established in 2003, ReSource Point of Sale is a leading end-to-end POS solutions provider. We specialize in POS services, support and hardware. We are a rapidly growing company looking to expand our team.
Other Benefits include PTO, 401k match, Medical, Dental, and Vision.
Other Benefits include PTO, 401k match, Medical, Dental, and Vision.
