Community Solutions Billing & Accounts Rep I

At A Glance

• Starting pay: $20.00 per hour, plus .75 shift differential for shifts that start at or after 11:00 AM.
• 90 days of paid training.
• Full-time entry-level customer service role resolving bulk/multiple dwelling unit customer technical repair issues, billing and accounts, as needed.
• Profile: A tech-savvy problem solver who will troubleshoot and resolve a variety of service and equipment issues. Community Solutions Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
• Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
• Day shift and weekend availability is required.
• The role is "in-center"

Start date(s): May 5, 2024

The Spectrum Community Solutions Billing & Accounts role is a Billing position that requires the evaluation and discussion of the features and benefits of our products and services to upgrade new, existing, and former customers. This role will focus on establishing rapport and building value on the appropriate solution by educating our customers. Interface with residents & property owners to identify needs and recommend customer centric solutions.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints. Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
• Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
• Establish and maintain a high level of customer satisfaction, professionalism and courtesy. Responsible for creating developing long-term relationships with new and existing customers.
• Develop customer-centric solutions highlighting product benefits.
• Assess needs based on unique customer types and recommend appropriate solutions.
• Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
• Maintain knowledge of all customer campaigns/pricing.
• Understand and explain to customers all products and services.
• Answer all customer product and service questions. Perform other duties as requested.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to respond to customer inquiries in a timely manner

Quick thinker, likes challenges, goal oriented, ambitious, determined and self-confident

Proven verbal, written and interpersonal communication skills

Ability to communicate in a clear, professional manner

Multitask effectively

Familiarity with billing systems (ICOMS/CSG)

Required Education

High school diploma or equivalent (required)

Required Related Work Experience and Number of Years

Sales experience preferably selling Voice, Data, and Video solutions - 1

Customer service, call center and/or sales - 1

#LI-LR2

CBI101 2024-30156 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.