Community Services Operations Manager

Description of Position:

Primary duty is the development and operation of Support Center and Care Coordination Team. In addition, assist other NBH staff in marketing and referral development for those services.

Key Responsibilities:

• Plan the delivery of the overall program and its activities in accordance with the mission and the goals of the organization
• Develop new initiatives to support the strategic direction of the organization
• Develop and implement long-term goals and objectives to achieve the successful outcome of the support center and care coordination team
• Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement
• Ensure the support center and care coordination team operates within the policies and procedures of the organization
• Ensure that support center and care coordination team activities comply with all relevant legislation and professional standards
• Develop forms and records to document program activities
• Oversee the collection and maintenance of records on the members of the program for statistical purposes according to the confidentiality/privacy policy of the organization

Staffing

• In consultation with the VPs, recruit, interview and select well-qualified program staff
• Implement the human resources policies, procedures and practices of the organization
• Establish and implement a performance management process for all program staff
• Engage volunteers for appropriate program activities
• Ensure that all program staff receive an appropriate orientation to the organization and the programs
• Ensure all staff members receive orientation and appropriate training in accordance with organizational standards
• Supervise program staff by providing direction, input and feedback
• Communicate with members and other stakeholders to gain community support for the program and to solicit input to improve the program
• Liaise with other managers to ensure the effective and efficient program delivery
• Coordinate the delivery of services among different program activities to increase effectiveness and efficiency

Skills and Abilities:

· Maintains confidentiality of patients at all times

· Maintain compliance with code of conduct and compliance with regulatory standards

· Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds

· Ability to communicate with physician and providers of healthcare as well as other social service agencies regarding needs of patient’s

· Documentation meets current standards and policies

· Proficiency with software and/or equipment (Microsoft Office applications, outlook, word and excel)

· Strong organizational skills and ability to work collaboratively

· Ability to work in fast paced, expanding environment

· Ability to exercise self-control in potentially volatile situations

· Ability to work and concentrate amidst distractions

· Ability to handle interruptions and multi-task

POSITION REQUIREMENTS:

Education/Licensure:

Master’s degree in a relevant discipline (mental health, social work, marriage and family therapy, etc.)

Active Nevada LPC, LMFT, LCSW (preferred)

Knowledge and Experience:

• (3) years or more experience in the behavioral / chemical dependency field.
• (2) years or more experience in a director-level position.
• Ability to build consensus and relationships among the workforce.
• Understanding of personnel management.
• Ability to understand new issues quickly and make wise decisions.
• Ability to inspire confidence and create trust.
• Ability to work under pressure, plan personal workload effectively and delegate

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, qualifications, or working conditions associated with the role.

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Education:

• Master's (Required)

Experience:

• Behavioral Health: 3 years (Required)
• Director level: 2 years (Required)

License/Certification:

• LPC, LMFT, LCSW (Preferred)

Work Location: In person