Operations Manager

Join our team at Maximus Global Services!

Maximus Global Services (MGS) ultimate mission is to “Experience the difference of our people serving your people through leadership, innovation, and partnership”. Provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Las Vegas and Atlanta.

MGS has immediate openings for Operations Manager at Harry Reid International Airport, Las Vegas, NV.

Status: Full Time or Part Time

Benefits:

• Paid Time Off (for FT positions)
• Paid Training
• 401(k) Retirement Plan
• Medical, dental, vision benefits
• Referral Bonus
• Incentive Rewards
• Career growth

Objective and Essential Duties:

Management of airport operations and supervise all operative staff, including supervisors to ensure a safety operation along with an excellent customer service.

• Develop, changes and approves schedules for all operative employees
• Ensures that service expectations are being met according to each client agreement, through inspecting gates, positions and areas where the staff is working.
• Maintain a minimum level of complaints and provides quick solutions when service expectations are not met.
• Maintain a wheelchair count up to date and any other valuable equipment.
• Maintains a favorable working relationship with all clients and employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
• Keeps immediate superior promptly and fully formed of all problems, changes and airline updates or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Ensures all employees follows company policies and regulations (including attendance, uniform and security procedures).
• Participates in daily, weekly, monthly and annual planning process as appropriate.

SHIFTS:

Vary to cover operation

Required Education and Experience

1. Bachelor’s Degree or equivalent
2. 2-3 years’ experience in customer service and managerial work

Requirements:

• Must exhibit exceptional customer service and communication skills, both verbal and written
• Computer literacy in MS Office packages such as Word, Excel and Outlook.
• As a condition of employment, employee must successfully complete a background investigation
• Must be able to read, write and speak English
• Maintain a relationship with both employees and clients.
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
• Ability to bend, push, and lift up to 70 pounds on a regular basis in order to perform the essential functions of the job.
• Must be at least 18 years old

Environmental Requirements:

• Works non standard work hours, evenings, weekends, holidays.

Competencies

1. Stress Management/Composure
2. Ethical Conduct
3. Good Communication
4. Customer/Client Focus
5. Leadership
6. Teamwork Orientation