Operations Manager

Operations Manager

General Responsibilities:

The Operations Manager position manages Café/Janitorial operations for a specific client across several work sites. They ensure that profit is generated, costs are controlled, high functioning team is developed, and provides outstanding customer service building long-term relationships with all parties.

Specific Duties / Essential Functions:

• Oversee Café/Janitorial operations for designated customer sites across client properties in a specific geographic area. If all sites are not on a contiguous campus’ there may be some driving
  involved.
• Communicate effectively with employees and clients to ensurefulfillment of performance and quality requirements.
• Represents Company in meetings with customers.
• Offers additional services as appropriate.
• Works in concert with outside parties and other vendors to ensure customer expectations are met.
• Directs team members (employees, supervisors, customer service representatives and managers).
• May entertain customer with meals or other functions, as appropriate, in support of building and maintaining customer relationships.
• Ensure proper safe cleaning practices are employed by staff in the performance of their duties.
• Monitor daily hours worked to remain within budget.
• Capable of operating and teaching subordinates how to safely operate and maintain all types of cleaning and equipment.
• Adhere to company guidelines for employee relations, discipline, and termination procedures. Follow site protocols if any dictated by the customer.
• Ensure a safe working environment for the employees and follow all Safety guidelines and procedures.
• Respond to emergency situations in a timely and efficient manner.
• Resolve and follow-up on all complaints/issues from customers, employees, or others.
• Conduct building inspections on an established basis with customers.
  • Perform various administrative duties, including inspection reports and customer change orders and payroll.
• Participates in daily, weekly, monthly, and annual planning process as appropriate.
• Performs all duties and responsibilities in a timely and effective mariner in accordance with established company policies to achieve the overall objectives of this position.
• Keeps Chief Operating Officer promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses
  of action, which may be taken.
• Ability to drive to several job sites each day; valid state driver’s license required.
• Responsible for inventory and ordering of supplies and customers consumable products.
• Other duties as assigned

Required Skills/Abilities:

• Excellent written and verbal communication
• Establish and maintain a positive relationship with client
• Customer Retention
• Collaboration Skills
• Communication Proficiency
• Develop and Manage Employees
• Personal Effectiveness/Credibility
• Decision Making
• Problem Solving/Analysis
• Teamwork Orientation
• Technical Capacity
• Data Analysis
• Employee must have experience working with Microsoft Office software applications, including Outlook, Word, Excel, PowerPoint, and Teams.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized

Supervisory Responsibility:

This position is responsible for managing Supervisors and Leads at the Client location.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing some duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Ability to walk for extended periods across multiple job sites
• Ability to lift and carry up to 30
• Ability to bend, reach, stand, and walk for extended periods
• Repetitive use of hands, wrists, arms, and legs, including climbing stairs, use of ladders and keeling or squatting

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Position Type and Expected Hours of Work:

This is a full-time position, working flexible schedule in the morning, evenings, and weekends.

Travel:

Travel is primarily local, although some out-of-area and overnight travel may be expected.

Education and Experience:

• High School diploma or equivalent
• College Degree preferred
• 5 Plus years of related experience required
• Minimum of 3-5 years of Operations experience required
• Minimum of 5 years of solid people manager experience required
• Valid state driver’s license with less than two points on driving record
• Experience working in Facilities and Food & Beverage Industries is a plus

About Us
Pegasus leads the way in comprehensive cleaning and maintenance solutions. We leverage cutting-edge technology to create and maintain clean, healthy, and safe indoor environments for commercial, industrial, and manufacturing facilities.
Pegasus was named by Inc. Magazine as one of the "Fastest Growing Private Companies in America".
When a customer picks up the phone or sees a Pegasus representative at their facility, they know that they are dealing directly with an owner of the company. Everyone has one overriding goal: do whatever it takes to guarantee our customer’s satisfaction. It is our goal to deliver “WOW” experiences through exceeding our customer’s and employee’s expectations. We are quick to respond with care, compassion, and attention to detail. Working as a part of a world-class team to achieve great things together, if our customers and employees don’t rave about Pegasus, then we have failed.

Position: Full-Time / Exempt

Salary: $100,000 - $120,000 annual (Depending on Experience)