Community Resource Specialist (Daytime/Overnight On Weekends)

MGB Behavioral & Mental Health is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across Mass General Brigham. Reporting to the Behavioral & Mental Health Inpatient Program Manager, the Resource Specialist supports system initiatives by remotely supporting behavioral health services across Mass General Brigham’s emergency departments, medical floors, and behavioral health inpatient units as a first-line priority but also available when requested by BMH leadership to provide support to ambulatory initiatives as well. The Resource Specialist will report to the MGB BMH Inpatient Program Manager and the Behavioral & Mental Health central access team to facilitate initiatives across the system that improve patient throughput and access.

Schedule Options - Weekends only and mainly remote. We are flexible for the number of hours and shift times for the right candidates.

• Daytime - 7am - 3:30pm
• Overnights - 8pm-8am
• Swing Shift - 10am-10pm (10 or 12 hour shifts)
• Per Diem

Principal Duties and Responsibilities

· Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments

· Communicate and document bed search results and barriers to placement

· Obtain insurance authorization for patients upon confirmation of disposition

· Provide daily updates to insurance companies regarding boarding patients as needed

· Implement DMH Escalation protocol for long-stay ED boarders, including contact with insurance and collaboration with DMH, inpatient units, and ED clinicians around placement difficulties

· Coordinate outpatient referrals for patients discharging from the ED and/or inpatient psychiatry unit as requested

· Monitor system-wide capacity and help facilitate admissions reviews by inpatient units as requested

· Coordinate with ED clinicians regarding support needs and progress

· Document and track tasks in medical record

· Assist with data collection and tracking

· Respond to phone calls to central behavioral health call line along with other Resource Specialists

· Provide cross-coverage for other behavioral health Resource Specialists as requested

· Attend department meetings as needed

· Assist with other department tasks as assigned

Qualifications - External

Qualifications

· Bachelor’s degree required, master’s degree preferred; concentration in Social Work, Psychology or Health Care preferred

· Experience with the mental health care field

· Excellent written and verbal communication skills

Skills/Abilities/Competencies Required

· Excellent judgement and organization skills

· Ability to be flexible and resourceful

· Assessment and problem-solving skills

· Familiarity with mental health treatments and services, systems of care and Community Resources

· Intermediate proficiency in Excel, Word, PowerPoint, and Teams

· Ability to work independently

Working Conditions

· Remote/Assembly Row campus

Supervisory Responsibility

· NA

Fiscal Responsibility

· NA

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Job Types: Full-time, Part-time

Pay: $20.00 - $29.00 per hour

Expected hours: 12 – 24 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift
• Weekends only

Work Location: Hybrid remote in Boston, MA 02215