Community Outreach Specialist / Enrollment

Hope Health is a faith based, Federally Qualified Health Center in Waxahachie. Our services include Medical (adult/pediatrics), Women's Health, Dental and Behavioral Health.

We are seeking an enthusiastic team member who is passionate about making a difference in our community.

The Outreach and Enrollment (O&E) Specialist will provide eligibility and enrollment assistance for the Medicaid, CHIP, and Federal Marketplace health insurance programs to uninsured patients of the health center and community residents. The Outreach and Enrollment Specialist will conduct in-reach, outreach, and education activities to existing health center patients and non-health center patients about affordable insurance options and help them enroll. This position will be responsible for Community Outreach, community relations and social media. A candidate with marketing, outreach or social services experience is preferred.

Duties and Responsibilities

• Provide application and renewal assistance and facilitate enrollment in a health insurance program by providing fair, impartial, and accurate information.
• Maintain knowledge and expertise in eligibility, enrollment, and program specifications of the Medicaid and CHIP programs and have some basic knowledge of the Qualified Health Plans (QHP).
• Conduct monthly in-reach, outreach and education activities to existing health center patients and community residents to promote awareness about coverage options under Medicaid, CHIP, and the Marketplace.
• Assist with the development of marketing and promotional materials for outreach, application assistance and education activities.
• Provide culturally and linguistically appropriate services and ensure physical and other accessibility for people with disabilities.
• Provide information and assistance in the applicants preferred language and or provide limited-English proficiency applicants with oral and written notices of their rights to receive language assistance services and how to obtain such services.
• Provide referrals for people with questions, complaints, or grievances to any applicable office of health insurance consumer assistance or health insurance ombudsman, or any other appropriate state agency or agencies.
• Ensure the protection and security of personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent from unauthorized disclosures.
• Demonstrate and maintain the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
• Participate in monthly conference calls and/or supplemental in-person trainings and workshops and provide updates to discuss issues, best practices, and modifications or challenges with the online application systems for Medicaid, CHIP, and/or the Federal Marketplace.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Enrollment and Eligibility: 1 year (Preferred)
• Community health center: 1 year (Preferred)
• Events management: 1 year (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person