Community Manager

About us

We're on a mission to revolutionize human health through nutrition. We understand the unique challenges of modern life, particularly in the US, where long-term health often is not supported. That’s why we’re committed to using our expertise in sourcing the world’s most powerful plants to create effective, clean, plant-based supplements to allow people to thrive throughout their time on this planet.

From clean protein and pre-workout, to potent probiotics and support for hormonal health, each Ora supplement is plant-based, third-party tested, and uses non-GMO and organic ingredients. We believe quality products = better results and with over 17,000 5-star online reviews, and top-selling products across The Vitamin Shoppe and Amazon.com, it’s clear that the proof is in the plant-based pudding ;)

We are seeking a passionate Community Manager to play a pivotal role in elevating our brand's presence both online and offline. You will be responsible for fostering engagement across social media platforms, responding to inquiries, and cultivating relationships with our audience. Additionally, you will lead our brand presence at APP pickleball events and collaborate with influential voices in the nutrition, sports, and wellness space to expand our reach and grow brand value.

Key Responsibilities

Social media management

• Work closely with the CMO to curate engaging content for Ora’s social media channels
• Develop and execute strategies to increase followers, engagement and brand awareness
• Support CMO by scheduling and posting social media content

Community engagement

• Monitor and respond to comments, direct messages, and inquiries across social media platforms
• Foster a sense of community among followers and cultivate meaningful relationships with our audience
• Occasionally work with the Customer Service team to assist with customer communications
• Build towards additional opportunities to engage with our community; e.g. brand ambassador programs, co-branded events in major cities, etc.

Community content creation

• Assist in the creation of compelling UCG content from our customers in order to educate and inspire our audience about the benefits of our products and the importance of plant-based wellness
• Manage UGC asset library, consistently organize and update with latest content

Event Coordination

• Lead the brand presence at APP Pickleball events, representing and supporting Ora as the Official Nutrition Sponsor of the league
• Coordinate logistics, promotional materials, and activations to maximize visibility and engagement at events
• Work closely with the APP team to develop partnerships with players, coaches, and the general audience

Influencer Collaboration

• Work closely with the Head of Affiliate to collaborate with influential voices in the nutrition, sports, and wellness space to amplify our brand message and reach new audiences

Analytics and Reporting

• Monitor key performance metrics across social media platforms and provide regular reports and insights to inform future strategies and optimizations.
• Report community findings to Sr. Director of Marketing - frequently asked questions, common complaints, interesting topics of discussion, customer testimonials, etc.

Qualifications

• Passion for the brand and our mission
• Proficiency in social media management and content creation
• Strong interpersonal and communication skills
• Experience in event coordination and customer service
• Ability to collaborate effectively and network with influencers
• Analytical mindset with the ability to interpret data and derive actionable insights
• Excellent organizational and time management skills
• Adaptability and creativity in addressing community needs and challenges

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have experience coordinating a brand's presence at in-person events? If so, please provide a brief description.

Experience:

• Event marketing: 2 years (Required)
• Social media marketing: 2 years (Preferred)
• Community engagement: 2 years (Required)

Work Location: Remote