Address
Form of workWe’re looking for a team member to spearhead and champion the creation and ongoing maintenance of a brand-new community for live event marketers (specifically in the live music space!). We want to see a minimum viable community launched in early 2024 and need someone who is self-starting and adaptable to bring this vision to life. Since we’re a small team (40, and growing), you’ll need some generalist skills under your belt, but you’ll have an inherent passion for building community spaces.
Our mission is to help event marketers work smarter, and we want a community that supports this mission. As the Community Lead, you will play a crucial role in building a thriving ecosystem that fosters networking, knowledge-sharing, and collaboration among folks in the industry.
Community strategy and development:
Validate the vision and demand for a community through market research with our customers and non-customers
Develop and execute a comprehensive community strategy aligned with Hive's goals and values.
Create and maintain a roadmap for community growth, engagement, and retention.
Member engagement:
Generate and curate relevant content to spark discussions, share industry insights, and showcase success stories.
Collaborate with product, customer experience, growth, and marketing to weave community into their workflows
Foster meaningful connections among community members
Proactively engage with community members, respond to inquiries, and encourage participation.
Organize and host virtual (and in-person, if relevant) events, webinars, panel discussions, and workshops to facilitate knowledge-sharing and networking.
Identify and engage key industry members (customer and non-customer) and partners to amplify the community's reach.
Analytics and reporting:
Monitor community metrics and provide regular reports to measure growth, engagement, and the overall health of the community.
Use insights to iterate on strategies and enhance the community experience.
Experience and qualifications
3–5 years of experience in marketing, customer success, or education in the SaaS or marcom space
1–2 years of experience in community management
Bonus points if you’ve worked in any of these industries: live events (music, performing arts, festivals) or ticketing
Excellent written communication skills
Solid project ownership, decision-making, and problem-solving skills
Self-motivated, organized, and efficient
Compensation & Benefits Package
Meaningful salary and equity: you're rewarded based on impact
The range for this role is $80,000 to $120,000 CAD
Work fully remote in Canada or the US: where you’re most productive whether that be from your house, or elsewhere. We just ask that you have the legal work authorization in the country that you reside & work within. Unfortunately, we are unable to hire within Quebec at this time.
Flexible work hours: minimal meetings and no 9–5
Health & dental coverage with a parental leave top-up program
Unlimited vacation/PTO: so you can be happy and healthy!
About Hive.co
Hive is a marketing platform for event marketers. We help brands personalize and automate their campaigns, using email and SMS, to empower them to sell out so they can focus on making their events unforgettable.
By integrating with ticketing partners like Ticketmaster and ecommerce partners like Shopify, we enable brands to access and act on all their customer data, so they can easily segment their list in thousands of ways and send more customized, timely email campaigns that land in inboxes.
We started our company inside a University of Waterloo computer lab in early 2014, graduated from Y Combinator that summer (S14 batch) and have been growing ever since. Originally based in Kitchener, our team is now 100% remote and located all across Canada! We strive to provide an online work environment that allows team members to have a strong work-life balance while still feeling connected to their team and Hive's mission.
To learn more about our team, check out our About Us page on our website: https://www.hive.co/company
Compensation Range: CA$80K - CA$120K
