Community Economic Development Technician

General Purpose:

As part of the Community Economic Development team, this position will perform varied technical and complex administrative tasks in the building and land use development permitting process, event permitting, business licenses, and other community development complex operations. Responsibilities include coordination and assistance in the preparation, routing, and issuance of building and land use development permits, coordination of cemetery operations, and issuance of licenses and permits. This position will perform program support, general and administrative tasks, customer service/front counter support and other administrative operations that require some level of professional discretion.

Job Responsibilities

PERMITTING

• Understand and assist in all aspects of Building, Fire, Planning, Land Use and Public Works permitting and administrative processes.
• Support CED staff scheduling meetings, permit reviews, pre-app, and all other relevant encounters.
• Issue permits when the review process is completed, verifying completeness of documents included in the permit packet and calculating final fees due.
• Respond appropriately to all inquiries from the public and employees via phone, written correspondence, or in person at the permit counter.
• Participate in and assist with ongoing evaluation of the permit process to aid in improving customer service, productivity, and efficiency.
• Process Business and Event licenses and permits.

CUSTOMER SERVICE

• Assist citizens, contractors, engineers, developers and business owners with issues related to permitting, basic building codes, permit application completion and submittal, permit costs and other requirements.
• Provide status updates on permit applicationsto both internal and external customers, maintain a log of applications to track status and follow up on delays to ensure applications are maintaining review timelines as well as sending out review comments to applicants when review is complete.
• Interpret information, answer inquiries and provide research explaining policies and procedures of the permitting process. Resolve routine questions or problems independently. Direct customer inquiries to appropriate department personnel.
• Perform office coordination details without referral to or direction from a supervisor. General and other administrative tasks as performed as assigned by the supervisor or management staff including customer service, front counter, answering phone calls, cemetery backup support, and administrative functions related to the office work environment.
• Perform other related duties as assigned.

COST RECOVERY

• Process application, collect fees, route documents and verify licenses.

Minimum Qualifications

• A B.A. or 5 years administrative experience in the permitting field or a combination of training and experience that provides the required skills, knowledge and abilities is preferred. • Permit Technician Certification through ICC orthe ability to obtain within one year of hire

• Experience & familiarity with permit tracking software programs. Familiarity with BlueBeam, Sharepoint and Springbrook software a plus. • Experience & familiarity with zoning, land use, engineering and building codes. • Ability to communicate effectively in English is required.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TO APPLY SUBMIT A RESUME, COVER LETTER AND REFERENCES TO BETH.OFFEMAN@CARNATIONWA.GOV OPEN UNTIL FILLED

Job Type: Full-time

Pay: $32.51 - $41.76 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person