Community Director - Siteline

Position Overview

Insite Property Solutions, a boutique full-service property management company, is looking for a highly motivated Community Director for our Seattle location, Siteline. The ideal candidate is skilled in all areas of property management including lease-ups, financials/budgets, and leading on-site teams. Our Community Director must be an enthusiastic leader, have great customer service skills, excellent time management, and strong communication skills.

Responsibilities

• Interact with property owners and their representatives in a professional manner
• Present the highest level of customer service when interacting with residents
• Work proactively with business partners including all vendors
• Serve as a mentor, trainer, and leader to the on-site team
• Oversee and perform leasing duties including responding to inquiries, showing apartments, and preparing and executing leases
• Conduct market surveys and have an informed understanding of market trends
• Collaborate with Portfiolio Manager and VP of Operations to assess changes in the rental market through analysis of traffic and rental records
• Maintain Fair Housing guidelines while being culturally aware and able to work with diverse groups of people and interests
• Work with Portfiolio Manager and VP of Operations to create an annual budget
• Adhere to approved budget and review financial statements monthly
• Negotiate for supplies and services with vendors and contractors to achieve the best possible prices while maintaining high-quality service and craftsmanship
• Oversee compliance and accuracy of accounts receivable and accounts payable, including coding and submission of invoices and check requests
• Complete income and expense work flows in YARDI
• Manage and maintain both physical and digital resident, vendor, and project files
• Communicate effectively with residents, fellow team members, managers, and vendors (verbally and in writing)
• Responsible for an organized and efficient office environment that is pleasant and inviting to both staff and residents
• Provide superior customer service at all times and continually review and improve customer service strategies
• Anticipate resident needs and maintain a positive can-do attitude
• Implement Lease Renewal program
• Maintain regular communication with residents, coordinate resident events, and conduct resident satisfaction surveys
• Continually build value throughout the community by investigating potential services or benefits that can be passed to residents
• Perform regular community outreach to build networking relationships throughout the neighborhood
• Possess knowledge of market activity at competing properties
• Motivate the leasing team to achieve leasing goals
• Maintain an awareness of lease terms and develop a plan/strategy for staggering terms while maintaining minimum term expectations
• Maintain the physical asset
• Prioritize, schedule, and monitor daily activities, service requests, inspections, make-ready priorities, and construction/improvement projects
• Perform detailed daily property walks to ensure all maintenance and custodial issues are promptly addressed
• Partner with ownership to develop and maintain marketing and leasing plans
• Work in conjunction with Maintenance team to diagnose common household and commercial building maintenance issues and provide quality solutions in a timely manner
• Identify issues preemptively and prepare for preventative maintenance
• Maintain permits and required maintenance plans
• Respond quickly and appropriately to emergencies

Qualifications

• Excellent time management, problem solving, and attention to detail
• MFTE and City of Seattle experience preferred
• Commercial Management experience preferred
• Ability to multitask and achieve high-quality results under tight deadlines and changing work priorities
• Excellent customer service, communication skills, and writing skills required
• 3 years' experience in property management or related field is preferred
• A 4-year degree or related coursework is preferred
• Proficient with productivity software including MS Office Suite and Google Docs
• Experience with YARDI is preferred