Community Director 35-23

JOB OPENING

DATE POSTED: December 14, 2023

POSITION: Community Director (PAMI) JOB #: 35-23

COMPENSATION: $78,000-$85,000

DEADLINE FOR APPLICATIONS: January 15, 2024

About Us: Established in 1937, the Housing Authority of the City of Austin (HACA) is a national leader in the Austin community assisting with affordable housing options. Pathways Asset Management, Inc. (PAMI) is a high-performing affordable housing management subsidiary of the Housing Authority of the City of Austin (HACA). We provide safe, healthy, and affordable housing options for the Austin community. Our mission is to cultivate sustainable affordable housing communities and partnerships that inspire self-reliance, growth, and optimism.

Job position summary: PAMI is looking for a service-oriented Community Director to join our high-performing management team! The Community Director will be responsible for service-oriented and resident-focused operations of a portfolio of Project-Based Rental Assistance (PBRA) properties serving low-income families. Leads the portfolio in all aspects of day-to-day operations to meet program requirements, maintain excellent resident relations, and provide decent, safe housing where people want to live.

Summary of Essential Functions:

• Provides excellent service to residents, vendors, co-workers, community partners and the general public, treating everyone with dignity and respect. Addresses concerns, complaints, and requests while earning the reputation of being trustworthy, responsible, caring, fair, and equitable.
• Provides management oversight for a portfolio of Project-Based Rental Assistance properties, including:
  • Monitoring key performance indicators;
  • Developing strategic plans and goals based on agency and department priorities;
  • Assessing progress towards goals and maintaining compliance.
  • Developing and implementing policies and procedures at the property level.
• Oversees and manages the work environment for portfolio staff by:
  • Creating a positive work environment that promotes teamwork and responsibility;
  • Modeling professionalism and mentoring staff professional growth;
  • Providing training to staff;
  • Preparing performance evaluations, including monitoring of attendance/quality of work and counseling staff when necessary.
  • Coordinating with the other CDs to ensure department consistency.
• Provides financial oversight for each property by focusing on:
  • Understanding the funding sources for operations and capital improvements;
  • Assisting with the preparation of the annual budget and Capital Plan.
  • Monitoring expenses for each property relative to budget;
  • Monitoring purchase orders for compliance and timely payment to vendors;
  • Overseeing rent collection and review of resident ledgers for accuracy.
• Supervises the staff compliance with certification requirements for HUD PBRA and LIHTC programs by:
  • Knowing the program regulations as well as PAMI policies and SOPs;
  • Tracking status and completion of all certifications and corrections;
  • Reviewing resident files for accuracy and timeliness related to Move-Ins, Move Outs, ARs, IRs, and other certs across all electronic systems and file formats;
  • Ensuring confidentiality of resident private information.
• Ensures consistent lease enforcement at all properties within the portfolio by:
  • Working with residents and staff to resolve issues before they rise to the level of lease enforcement;
  • Understanding the processes related to lease violations, probations, evictions, grievance hearings, and court filing and reviewing for consistent enforcement;
  • Monitoring all processes involving legal counsel for the best use of resources;
  • When necessary, representing PAMi at court proceedings.
• Inspects properties to ensure they are maintained in safe and decent condition focusing on:
  • Understanding HUD, TDHCA, and Lender inspection protocol standards;
  • Monitoring all inspection reports and follow-ups;
  • Coordinating with Planning and Development to address capital improvements;
  • Maintaining focus on resident health and safety in all areas of the property.
• Oversees the maintenance operations at all properties within the portfolio by:
  • Monitoring work-order reports to ensure timely work-order completion;
  • Auditing a sample of work orders at each property to ensure quality work;
  • Coordinating with the District Lead Maintenance to address concerns;
  • Walking the property to ensure excellent curb appeal and high standards on all unit make-readies.
• Monitors the safety and crime information for all properties with the portfolio, including:
  • Coordinating the scheduling of security guards based on property needs;
  • Reviewing police reports, resident complaints, and staff concerns to assess the safety and security needs of the property;
  • Coordinating with the Safety Coordinator to evaluate the property and implement safety improvements;
  • Allocating resources to maximize the impact of safety efforts.
• Ensures that all residents receive equitable and fair treatment while living at a property in their portfolio by:
  • Understanding and enforcing compliance with all Fair Housing and Equal Access regulations;
  • Addressing reasonable accommodation requests for residents with disabilities;
  • Monitoring staff treatment of resident concerns and resident treatment of staff;
  • Promotes resident responsibility in all aspects of their housing.
• Performs other duties as assigned by supervisor.

Qualifications and Knowledge:

Required:

• Four‑year degree in Business, Public Administration, or Social Sciences from an accredited college or university. One to two years of related experience as a manager in the area of low-income housing or leased housing or an equivalent combination of education and experience.

Preferred:

• Master's degree from a four-year college or university and one to five years of experience; or equivalent combination of education and experience. Project Management experience. Supervisory and program management experience.

Certification and Licensure:

• Certified Occupancy Specialist Certification within one year of employment.
• Tax Credit Specialist certification within one year of employment.
• Housing Credit Certified Professional within one year of employment.
• Bondable.
• Valid Texas driver's license.
• Eligible for coverage under Housing Authority fleet auto insurance.

Knowledge, Skills, and Abilities:

• Considerable knowledge of federal, state, and local laws, rules, and regulations pertaining to low-income housing, state landlord-tenant law, and Housing Authority policies and procedures.
• Good knowledge of the principles, practices, and techniques of private property management, budgeting, and subsequent tracking of expenditures.
• Ability to establish and maintain effective working relationships with other employees and the public, and deal effectively with situations requiring tact and diplomacy, yet firmness.
• Ability to read and interpret complex federal and state legislation and develop effective agency policies. Must be able to write and compose complex reports and memorandums.

• Ability to develop, maintain, and utilize automated performance management tools. Ability to detect sources of problems, develop solutions to problems, and continuously improve programs.
• Excellent computer skills to include Microsoft Office Suite - Word, Excel, PowerPoint, and Access.
• Establish and maintain effective working relationships with co-workers and persons outside the Housing Authority.
• Ability to plan and organize meetings and other activities; prepare clear and concise narrative and statistical reports.
• Ability to communicate and relate to persons of diverse backgrounds and abilities.

Benefits/Compensation: PAMI offers a highly competitive compensation and benefits package, including 100% paid medical, vision, and dental insurance. This full-time non-exempt position is eligible for performance bonuses. We offer employer-paid retirement plan, weekends off, 13 paid holidays, paid vacation & sick time, and much more! For a more detailed description of our compensation/benefits package, please visit https://www.hacanet.org/employment/.

Application for Employment: To be considered for this position, Applications may be submitted online at the following website: https://hacanet.applicantpro.com/. We will also accept applications at 1124 S. IH-35, Austin, Texas 78704. PAMI is a drug-free workplace. A Criminal Background Check including a sex offender registry check, driving record, Texas Driver's License, and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER