Community Center Attendant (Part-Time)

Are you looking for a part-time, flexible work schedule where you can make a difference in the Elk Grove community?
The City of Elk Grove is currently hiring Community Center Attendants who are dedicated to providing exceptional customer service skills, show great attention to detail, and who like to assist customers with their use of facilities and private rental spaces within District56. This is a part-time, at-will, non-benefited position which works approximately 19 hours per week.
Primary Responsibilities Include:
Provide superior customer service to building visitors and potential clients at the front desk.
Perform heavy repetitive physical work including the lifting, moving and set-up of tables, chairs, audio-visual materials, and other furniture and equipment.
Minor janitorial duties that may include cleaning and sanitizing, sweeping, mopping floors, emptying trash containers and restocking restroom facilities during events.
Operate stage and room light controls, computer, audio and visual equipment, and demonstrates accurate use to visitors. (On the job training is provided.)
Secure building during closing which includes returning equipment to its proper place, turning off lights, and locking the facility after use.
Shifts may be outside regular business hours (early mornings, late nights, weekends, and some holidays) to accommodate events.
Other tasks as assigned.
Tentative Recruitment Timeline (subject to change)
Filing Deadline: 11:59 PM on April 22, 2024
Interviews: May 2, 2024 (in person)
The City offers a competitive salary and generous benefit package including CalPERS retirement benefits, a deferred compensation match and more.
Why work for the City of Elk Grove? Proud Heritage. Bright Future.
Community Profile
Elk Grove is a vibrant, family-friendly community of approximately 178,124 people in the Sacramento, California region, located 14 miles south of the State Capital and 60 miles east of the Bay Area. Elk Grove is a young, ethnically diverse, modern city that was incorporated in 2000. Elk Grove has low crime, excellent schools, over 100 community parks and 28 miles of trails, plentiful dining and shopping options, numerous annual events and festivals, and over 270 sunny days per year.Under general supervision, provides exceptional customer service by assisting customers in their use of the Community Center facilities for scheduled events; duties include preparing facility for use by private parties and community groups, set up/tear down tables and chairs; minor maintenance and janitorial duties, assisting customers with reservations, processing facility rental applications, opening and closing facilities for daytime, evening, and weekend rentals; and performing related work as required. This position will work approximately up to 19 hours per week.
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Processes facility reservation requests for the District56 complex, including but not limited to the Center, Avenue of the Arts, Veteran's Grove and Old Town Plaza; communicates with scheduled groups to confirm use of facility.
2. Prepares facility according to user specifications; set up and take down furniture and equipment including tables, chairs, minor audio-visual equipment and other items as required for event.
3. Conducts walk-through with client before and after the reservation and completes pertinent paperwork.
4. Unlocks, locks and inspects facility prior to, during, and after event.
5. Ensures proper use of facility equipment and observes and enforces Center policies and procedures as per established guidelines.
6. Ensures a safe environment is maintained at the District56 Complex; documents and reports necessary facility maintenance, repairs and concerns to the appropriate staff.
7. Provides administrative support for the Center such as providing facility information to the public; answering phone calls and emails; and assisting with financial transactions as needed.
8. Performs minor custodial/maintenance duties such as sweeping/mopping floors, picking up litter, disposing of trash, wiping tables, replacing paper goods, etc. as needed.
9. Utilizes computer to enter and retrieve data, track work order status, produce signage, and create reports of damage to equipment or facility.
10. Assists in the inventory of facility supplies and equipment.
11. Builds and maintains positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
12. Works with private security officers to ensure a safe environment is maintained throughout the facility.
13. Performs related duties as required.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:

• Principles and techniques for planning, servicing, set-up and coordinating a variety of entertainment, meeting, and banquet events.
• Materials, tools and equipment used in public facilities and maintenance trades (i.e. custodial products, commercial furniture, etc.).
• Principles of customer service and conflict resolution.
• Standard audio-visual equipment set up and usage.
• Fire and safety regulations related to public assembly facilities.
• Modern office methods, tools, materials and procedures used in modern office operations.
• Basic computer skills related to data entry/retrieval, spreadsheets, word processing and facility reservation software.

Ability to:

• Perform heavy physical work including the lifting, moving and set-up of tables, chairs, and other furniture.
• Retain on-the-job AV equipment training and assist clients with their AV needs during events.
• Oversee events in progress; identify potential problems, situations and needs; accurately and quickly carry out solutions.
• Explain facility policies and procedures; assist customers with facility tours and layouts.
• Understand operations, observe, and enforce safety rules.
• Interpret work orders and diagrams for event setups.
• Identify and perform minor custodial/maintenance tasks. Learn to operate a computer as necessary to perform job duties, including data entry and retrieval.
• Maintain records related to work activities.
• Work evenings, weekends, and holidays.
• Communicate clearly and concisely, both orally and in writing.
• Deal courteously with the public and provide high level of customer service.
• Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines
Education/Training:
A high school diploma or equivalent is required.
Experience:
Experience in a customer service, hospitality, or facility related field such as a facility attendant/monitor, customer service agent in the event planning, hospitality, retail, food service, or recreation industry, or other similar field with significant customer service contact is desired but not required.
Other Requirements:
Must be a minimum of 18 years of age at time of application.
License or Certificate:
Possession of an appropriate, valid driver's license.The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Employees predominantly work in a field environment that includes indoor and outdoor event venues and may occasionally be exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, mechanical and/or electrical hazards, and hazardous chemical substances and fumes. Employees may interact with members of the public or with staff under emotionally stressful conditions while interpreting and enforcing departmental policies and procedures. Some work may be performed in an office setting with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Physical Demands:
When assigned to field environment (Includes indoor or outdoor event venues):
Must possess mobility to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, bend, stoop, squat, crouch, and grasp; to climb and descend ladder; strength, stamina, and mobility to perform light to medium physical work, to work in confining spaces and around machines; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate above-mentioned tools and equipment. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds, or heavier weights with the use of proper equipment and assistance from other staff. Reasonable accommodations will be made for individuals with disabilities who are qualified to perform essential functions of a position or positions within this classification.
When assigned to an office environment:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, and vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds. Reasonable accommodations will be made for individuals with disabilities who are qualified to perform essential functions of a position or positions within this classification.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
The City of Elk Grove is an equal opportunity employer and is committed to creating a work environment in which all individuals are treated with respect and professionalism. In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Department at (916) 478- 2230. The information above is subject to change without notice. Employment Type: Temporary