Community Case Aide

AgeSpan

Formerly Elder Services of the Merrimack Valley/North Shore

About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!

At AgeSpan, you'll find a work environment that combines:

• A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

Depending on your role and your hours, we offer:

• Flexible schedule and hybrid work opportunities
• Competitive salaries
• Healthcare (medical, dental)
• 403b Retirement Plan with agency match
• 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
• Social Work Licensing Program
• License Renewal Paid by agency for RN's and Social Workers
• Mileage reimbursement
• Free parking
• Employee Referral Bonuses
• Employee Assistance Program
• Tuition Remission Program
• Agency subsidized gym membership (on-site in Lawrence)
• Commitment to promoting within

Position Summary: Provide a high level of customer service in assisting Home Care Staff with administrative and consumer related functions to support the work of Care Managers and Nurses, including home visits to consumers. Position includes home visits in the 28 cities and towns in the Merrimack Valley and North Shore.

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the job)

• Assist consumers in completing applications for public benefits programs including MassHealth, Fuel Assistance, SNAP, and Housing.
• Assist consumers who are requesting emergency purchases such as prescriptions, food or other necessary items by procuring and delivering required items to the consumer.
• Assist with making telephone calls to consumers or family members to schedule appointments, and/or provide interpretation services for in-home assessments and complete limited paperwork/consumer documentation as needed.
• Complete administrative functions as needed.
• Observe all confidentiality regulations and protect consumer information.
• Attend mandatory meetings and trainings including General Staff Meeting and Home Care Staff Meeting.
• Other duties as assigned by Home Care Management Staff.

Qualifications: Bilingual in Spanish required. Associates Degree and 1 year relevant work preferred. High School diploma with significant relevant work experience may be substituted for degree. Work in a human service environment a plus. Strong computer skills and attention to detail, including proficiency in Microsoft Office applications are required. Must have outstanding time management skills and be able to handle multiple tasks at a time. Must be responsible, have a positive attitude and compassion for older people. Excellent interpersonal and communication skills a must in this team-oriented position. Must have a valid driver's license and reliable transportation.

Hours per week : 37.5

AA/EOE

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.