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Form of workThis is a remote position covering Region 1 which includes the following states: Maine, Vermont, New Hampshire, Massachusetts, and Connecticut. Applicants from these areas encouraged to apply.
Position Summary
The Case Aides will work closely with the Home Study Post Release Servicves (HSPRS) Case Workers, Case Managers, Field Operations Managers, PRS Casework supervisors and others in collaboration to provide Home Studies and Post Release Services. The Case Aide is responsible for assisting in the day-to-day tasks to ensure that services are provided to youth in an effective and timely manner. The Case Aide is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours and weekends.
RESPONSIBILITIES
The Case Aide will perform duties including, but not limited to:
Must ensure that youth are properly enrolled in the programs internal intake system.
Ensure DHS and ORR documents are present and uploaded to Salesforce.
Assist children and sponsors in enrolling in needed services.
Assist Case Workers and Managers with documentation.
Create client intake case files with necessary documents.
Assist with filing, closing and with overall daily maintenance of records found in the physical or electronic case files.
Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request.
Assist case management with creating resource packets.
Organized, works with a sense of urgency and is a deadline-driven self-started capable of juggling multiple priorities at once and executing each to completion despite obstacles.
Proficiency to easily listen to verbal communication and transcribe and translate that information into clear written error-free communication.
Demonstrated ability to work collaboratively with a large, remote, and diverse team.
Aptitude to work cross functionally and deliver the highest quality of work under extreme pressure and in a fast-paced environment.
Ability to work independently and exercise a high level of confidentiality.
Proven experience and high level of comfortability operating technology and learning new software applications.
Proficiency in operation and maneuvering computers, laptop smart phones and knowledge use of social media, web chat
Other duties might be assigned
MINIMUM QUALIFICATIONS
HS Diploma; BA or BS Degree.
(4) four years' experience in a professional setting preferred.
Bilingual English/Spanish fluency required.
Results-oriented with demonstrated experience in strategic thinking, innovation, and flexibility in dealing with changing environments.
Stellar written, verbal and interpersonal communication skills with the ability to communicate with all levels of the organization in a clear, timely and effective manner.
Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.
