Community Assistant

Nelson Partners is a student housing company with over $700 million in assets under management and growing rapidly. We offer the opportunity to grow with the company with a career path that can offer you years of development and room to stretch.

Community Assistants work with and support the team of leasing professionals in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service in the community. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Qualifications

• Demonstrated ability to read, write, and communicate effectively to prepare and explain data to team members.
• Demonstrated proficiency in word processing, spreadsheet, property management software (preferably Entrata), and database management programs to complete required reports.
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budgets, and other fiscal reporting information.

Job Duties

• Plan, attend, and implement marketing strategy at housing fairs, open houses, orientation, and other property events as well as local marketing events.
• Provide feedback and ideas to improve property marketing plans, calendars, and marketing timelines as well as additional marketing opportunities.
• Provide weekly report updates to Manager every Thursday.
• Attend and participate in property meetings alongside the Manager.
• The strategic execution, review, and collaboration of monthly marketing plans.
• Monitor the effectiveness of marketing mediums and provide recommendations as related to marketing budgets.
• Complete and assist with property market surveys, university profiles, and housing cost analysis as needed.
• Implementation of social media and online marketing campaigns
• Provide an inventory of marketing collateral, printed materials, and promotional items.
• Respond to after-hours lockout calls (except for emergency calls) Route emergency calls to the proper department.
• Maintain ongoing communication with university departments (athletic department, international student organizations, transfer office, orientation office, off-campus housing office, etc.) to facilitate marketing relationships.
• Report on time to your shift.
• Ensure confidentiality of client, resident, and company information.
• Attend and contribute to all staff meetings and any individual or emergency meetings.
• Understand and adhere to the Nelson Partners Student Housing policies and procedures.
• Maintain a clean and professional work environment.
• Report time and attendance.
• Assist with roommate matching, transfers, move-ins, and move-outs.
• Understand the lease document and all related addendums and be able to communicate to residents, prospective residents, and parents all relevant information.
• Participate in all move-in and move-out related activities, including inspections and trash-outs.
• Manage time efficiently and effectively.
• Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations.
• Develop a sense of community among the residents and staff.
• Maintain active and effective communication with residents, parents, and university personnel.
• Contribute to the monthly newsletter and resident communications.
• Maintain a positive community environment for both residents and associates and encourage participation in events and activities.
• Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences.
• Walk each apartment before move-in to ensure that the units are clean and ready for move-in.
• Assist in keeping the community clean by surveying common areas regularly and reporting any concerns and helping to clean up when necessary.
• Perform open and closing checklists that may include housekeeping.

Education

High School diploma, GED, or related experience and training.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on other responsibilities without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Requirements

Ability to work evening and weekend hours

Superior customer service and communication skills

Must display strong leadership skills and the ability to solve day to day problems

Strong internet, word processing, and spreadsheet skills