- Operates a multiple position telephone switchboard to relay all incoming, outgoing and inter-office calls.
- Demonstrates proper phone etiquette by answering and dispatching phone calls promptly, courteously and professionally. Also provides interpersonal care/service including friendliness, respect, promptness, courtesy and sensitivity to all patients and others.
- Uses resources effectively and demonstrates awareness with regard to service lines and other commonly requested information.
- Competently utilizes hospital census and routinely prints same in anticipation of network downtime.
- Identifies problems in a timely manner.
- Pays strict attention to nurse call and answers and dispatches patient calls promptly and accurately.
- Follows up on overtime calls and re-pages staff as needed.
- Notifies nursing units appropriately for any delays or problems.
- Exhibits ability to learn and apply new skills.
- Requires minimal supervision.
- Competent in required job skills and knowledge.
- Maintains highest standards of confidentiality regarding all patient and hospital information.
- Responds to emergency calls following established protocols.
- Expedites calls to and from Security.
- Monitors all alarms within the PBX area and notifies appropriate departments of problems or pages Code per protocols.
Experience: