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SalaryScheduled Hours
40Position Summary
The Washington University School of Medicine Operations & Facilities Management Department provides a range of services for the medical campus in a customer-focused, efficient, and sustainable manner.Operations & Facilities Management maintains 61 university buildings and provides operational, planning, and construction services to over 8.3 million gross square feet of space. We will open three new facilities between 2023 and 2025 with over 1.5M BGSF. In addition, the School of Medicine continues expanding its reach on and off campus in teaching, clinical care, and research. Our team plays a vital and important role in delivering care, research, and services.
This position reviews and forwards information in both emergency and non-emergency modes through two-way radio communication, telephone communication, intercom, alarm system/video monitoring, computer interface and face-to-face human contact on a twenty-four (24) hour, seven (7) day per week basis. All transactions are recorded for future use via radio log.
Job Description
Primary Duties & Responsibilities
- Dispatch calls for service providing complete information to Protective Services Response, Public Safety and Supervisory personnel via two-way radio. Provide immediate “911” contacts as directed by Protective Services personnel.
- Obtain complete information from persons reporting incidents or problems and provide that information to the correct Medical School service provider.
- Provide visitors, employees, patients, guests and students with directions, information or other appropriate services.
- Monitor the University Electronic Access Control System via computer terminal and report problems/activity to the Access Control Coordinator or designee.
- Provide minor technical support for “after hours” Electronic Access Control System malfunctions. Contact the Access Control Coordinator of more serious concerns.
- Monitors CCTV, building entry point intercoms and alarm panels for safety or security hazards.
- Answers all telephone lines terminating at the dispatch location.
- Prioritize calls for services.
Preferred Qualifications
- One year of college and prior dispatching experience.
- Excellent oral and written communication skills.
- Computer literacy.
- Positive interpersonal communication skills.
- Information gathering and organizational skills.
- Ability to make accurate and timely decisions in a professional manner without immediate supervision.
- Ability to sit for long periods of time, remaining alert.
- Ability to operate CCTV and video recording equipment.
- Working knowledge of and the ability to comply with procedures mandated by the Watchman’s Division of the St. Louis Police Department for licensed security officers.
Required Qualifications
- High School Diploma or equivalent high school certification.
- One year of experience as a Communications Officer/dispatcher in an academic, civilian, or military police environment or similar professional setting or one year of education at a college, technical school, or equivalent. Or a combination of the above experience and education.
Grade
G06-HSalary Range
$17.52 - $26.27 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
