Communication Specialist (22.5 Hours/Week)

Communication Specialist(22.5 Hours/week)

THE BEST CAREERS. RIGHT HERE

@ BROOKLYN’S LEADING HEALTHCARE SYSTEM.

MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES

We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.Tdrives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and provide patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children’s Hospital, Brooklyn’s only children’s hospital and only pediatric trauma center. Maimonides’ clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.

Maimonides Medical Center currently has an opportunity for a part time Communication Specialist. In this role, you will ensure that collaborative internal and external communication efforts between doctors, nurses, specialists, patients and other customers occur timely and efficiently to ensure patient safety and satisfaction. Under general supervision of a manager and/or designee and according to established hospital policies and procedures, independently coordinates clerical documentation, patient registration, and insurance verification for patients. Arranges initial and/or follow-up appointments for patients with the clinic(s) and or Faculty Practice physician(s). Demonstrable customer care orientation

Responsibilities include:

• Effectively handles upset callers and customers (patients and or family members, doctors, nurses etc.)
• Answers telephones and transmits messages accurately; makes outgoing calls;
• Provides paging services, overhead, beepers, fire alerts, codes, traumas and disasters when applicable.
• Performs registration function for patients when appropriate.
• Notifies appropriate insurance carrier of patient admissions and performs related insurance verification
• Arrange initial or follow up appointments for patients with the Ambulatory HealthNetwork or Faculty Practice offices utilizing designated scheduling systems.
• Ensures all paperwork and computer entry is checked for accuracy and continually enhances knowledge regarding processes related to transfers, registration, communication and insurance verification.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

We require:

• High school graduation or equivalent required; 1-2 years of college or business school preferred.
• Good English verbal, written, communication essential
• Good interpersonal skills and computer literacy a must.
• A positive attitude toward healthcare members and a diverse and multi-cultural patient population.
• Knowledge of relevant software application preferred.
• Bilingual skills (knowledge of a second language) preferred
• 6 months - 1 year of Contact/Transfer Center experience preferred.
• Patient registration, appointment scheduling and insurance verification experience in a medical setting required.

Salary is 26.75 - 27.28/hour. For immediate consideration, please email resume to: Sheena Welch smasson@maimonidesmed.org. An EOE m/f/d/v

Maimonides Medical Center (MMC) is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard for race, creed (religion), color, sex, national origin, ethnicity, sexual orientation, gender identity, military or veteran status, age, disability, pregnancy, predisposing genetic characteristic, marital status or domestic violence victim status, citizenship status, or any other factor which cannot lawfully be used as a basis for an employment decision in accordance with applicable federal, state, and local laws. MMC is committed to following the requirements of the New York State Human Rights Law with regard to non-discrimination on the basis of prior criminal conviction and prior arrest.

Job Type: Part-time

Pay: $26.75 - $27.28 per hour

Work Location: In person