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SalaryPosition Title
Commercial Quality Control Team Lead Location
Work From Home United States Job Summary
The Risk & Internal Controls Team Lead will assist ensuring the achieves and maintains a consistent and efficient approach to the review of all required materials. The Team Lead will help with the review all or a sampling of new and renewal accounts/loans/calls post opening/boarding and funding, for approval, completeness and accuracy including but not limited to regulatory requirements (for example; CRE, C&I, Syndication and Small Business). In addition, the Team Lead will perform a wide variety of tasks related to Quality Control servicing according to established policies, procedures and regulatory guidelines thus ensuring overall quality and integrity of the Bank’s Lending, or Deposit portfolio.The Risk & Internal Controls Team Lead will contribute to the analysis of findings from the Risk & Internal Controls Analysts and Specialists review to assist the team in identifying trending errors and individual servicer performance. The Team Lead will also assist in the testing and validation of various reporting, (for example; quarterly Community Reinvestment Act, monthly Customer Information Program, monthly Home Mortgage Disclosure Act, etc.)
As required, the Team Lead will assist with the onboarding and training of new Analysts and Specialists. They will also assist in the coaching and development of the existing team members. Activities require knowledge of the business unit(s) being supported, which could be deposit operations or loan operations focused. (For example; new deposit accounts, call center, credit approvals, loan documentation, loan systems, etc.). This role also requires excellent organizational and communication skills. Audit/exam/compliance reviews will also be part of this role to assist in gathering responses. Pay Range: $24.36 - $34.62 - $44.87
Job Responsibilities:
JOB RESPONSIBILITIES
Reviews daily reports to ensure accurate customer service call standards, client account set up, which could include interest rate, billing, product, account ownership, rate review, payment changes, transfers, annual reviews, risk rating changes, escrow, collateral and Borrowing Base. Performs the Quality Control function at the account/loan level for new accounts/loans and the maintenance on updates/loan modifications. Ensuring they are properly translated into the core system. Monitors the integrity of data entered into the core system. Ensures accurate processing of initial deposits, funding, payments, loan advance and transaction reversals necessary to maintain the accuracy in the core system.
Reports discrepancies found to relevant units and monitors correction as required. Track errors by assigning to responsible unit and report same. For errors requiring corrections, communicate to the applicable unit and monitor the timely correction of same, along with some corrections being made directly, when needed. Assists in the ongoing processing of exception handing by pulling and working entries from tracking reports.
Work with Corporate support departments to ensure procedural consistency, adherence to internal controls (SOX) and compliance with regulatory requirements.
Oversee completion of the monthly Quality Control requirements, which could include CIP for deposit accounts or HMDA, CRA, and Post-Closing reporting accuracy for loan accounts.
Assist in the maintenance and further development on a new hire onboarding training program. Help new team members with onboarding, training, and providing regular feedback until completion of training program.
JOB REQUIREMENTS
- 7+ years background in area of field supporting, which could include call center, deposit accounts or commercial servicing, funding or similar banking or C&I / commercial real estate background
- Knowledge and understanding of new deposit account or C&I / commercial real estate loan documentation and structure
- Knowledge and understanding of legal language included in legal or compliance related account document or Commercial Loan Agreements, Notes, Guaranty Agreements, and Entity documents including entity structure
- Knowledge of general banking operations sufficient to understand loan or deposit account functions
- Knowledge of current bank regulatory compliance
- Proficient computer skills including the ability to assimilate new software applications
- Education
HS Diploma, GED or Foreign Equivalent
Bachelor’s Degree Preferred (Business Administration)
- Participation/Syndication, nCino and AFS when supporting Commercial Loan teams
- Knowledge of Banking systems like Fiserv DNA, Salesforce when supporting Banking teams
Physical Demands (ADA):
No unusual physical exertion is involved.
ADDITIONAL INFORMATION
Adhere to all REGULATORY AND COMPLIANCE issues linked to the job and the team and understand how these issues help the bank achieve the vision of remaining an independent bank Staff member is expected to consistently adhere to regulatory and compliance policies and standards linked to their job as listed. Staff member will not repeatedly act in a manner signifying intentional or willful noncompliance, nor exhibit gross negligence or a general disregard for compliance and regulatory standards. Staff member must ensure compliance with applicable federal, state and local laws and regulations. Staff member must complete all required compliance training on a timely basis. Staff member will maintain knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Staff member must take responsibility to keep up to date with changing regulations and policies.
