Commercial Lines Insurance Account Manager

Since 1973, the Walter Mark Agency has operated as a family-owned independent Erie Insurance agency. Our mission is centered on providing professional, prompt service to build trust and peace of mind for our clients. We are dedicated to offering our employees the chance to experience consistent career advancement opportunities.

At Walter Mark Insurance Agency, we believe in fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. We offer our employees a vibrant workplace atmosphere, a competitive employee benefits package, and the potential for increased earnings plus career advancement.

We are seeking a customer service-driven individual to join our team as a Commercial Lines Insurance Account Manager. In this role, you will be responsible for ensuring consistent communication with clients, addressing their needs and concerns, and promoting retention. As a member of our team, you'll have the opportunity to receive continued training with us. We believe in investing in our employee's growth and development and will pay for 100% of insurance licensing fees for the qualified individual.

Candidates with no insurance experience: Start at $18/hour.

Candidates with limited experience: $40,000 a year

Candidates with 2-5+ years of Commercial Lines experience and license: Range of $50,000 - $60,000

Join us at Walter Mark Insurance Agency and be part of a dynamic team that is passionate about making a difference in the lives of our clients. Together, we can continue to uphold our reputation as a trusted insurance provider known for our expertise, reliability, and commitment to excellence.

Annual Base Salary + Bonus Opportunities

Base Salary Based on Experience

Bonus Opportunities

Licensing Assistance (Will pay 100% for licensing)

Paid Time Off (PTO)

Holidays off

Paid Holidays

401K

Career Growth Opportunities

Professional Development

Advancement Opportunities

Mentorship

Continuing Education Opportunities

Hands on Training

Performance Bonuses

Professional Work Environment

Retirement Plan

Office Snacks and Coffee

Health Insurance

Dental Insurance

Disability Insurance

Life Insurance

Vision Insurance

• Utilize excellent relationship-building talents and create trust with the client. Ensure transparency, honesty, and empathy in interactions.
• Follow up with clients to communicate, share, and discuss all important information
• Advise and Educate clients on insurance policies based on their personal needs and goals.
• Address the clients concerns carefully, clearly, and professionally.
• Continue to look for and recognize opportunities to cross-sell/account rounding.
• Shop renewals based on business updates and plans and current market conditions.
• Issue Insurance documentation
• Handle confidential information with discretion and follow established protocols.

• High School Degree required. College preferred.
• Property and Casualty Insurance License REQUIRED. Will Pay 100% for Licensing.
• 1+ years of face-to-face customer service insurance experience OR
• 1+ years of face-to-face sales/customer service experience (phone sales, real estate, banking, inside or outside sales, luxury retail sales, collection agencies, car sales, lenders, servers, bartenders)
• Experience working in an office environment, using a multiline phone system, and utilizing computer software/Agency Management System. Proficient typing/data entry skills.
• Showing professionalism in all aspects of communication - verbal, written, or in-person - to maintain a positive working atmosphere and promote efficient communication.
• Ability to effectively collaborate with other members of the team.
• Detail-oriented, out-of-the-box problem solver