Commercial Delivery Lead

A Formula.Monks Commercial Delivery Leader holds a key role within an organization, responsible for overseeing and ensuring the successful delivery of large scale software development programs and services. This role involves a blend of project management, SDLC depth, strategic planning, client relationship management, and leadership skills.

They build and maintain strong relations with the client, setting expectations, surfacing and qualifying new opportunities, and enabling good delivery by positively influencing the client’s sponsors and senior management.

They are knowledgeable about the client’s business and challenges, advising them at different stages on industry practices and standards. They are excellent at applying software and engineering strategy to the client’s business.

Core Competencies

• Manage projects and programs: Oversee the planning, execution, and delivery of commercial projects or services, ensuring they meet the agreed-upon specifications, timelines, and budgets.
• Strategic planning: Contribute to the development of business strategies and plans, ensuring the Commercial Delivery aspects align with the overall business goals.
• Opportunity enabler: Assist with identifying, qualifying, pursuing, and closing opportunities, and developing strategic and tactical plans to generate revenue.
• Client relationship management: Act as a key point of contact for clients or stakeholders, managing relationships, expectations, and communications throughout the lifecycle of a project or service delivery. Work to manage client expectations, ensuring our commitments and promises communicated in our contracts or roadmaps are achievable.
• Deliver differentiated client experiences: project manage initiatives by using the breadth of the Formula assets (e.g., events, publications, workshops,, etc.)
• Leadership: Lead and motivate teams involved in the delivery of commercial projects or services. This involves resource planning, assigning tasks, and providing guidance and support to ensure team members are productive and engaged.
• Financial management: Oversee the financial aspects of commercial projects, including budgeting, forecasting, and ensuring the profitability of the projects or services delivered.
• Risk management: Identify potential risks to the delivery of commercial projects or services and develop strategies to mitigate these risks.
• Quality Assurance: Ensure the quality of the deliverables meets or exceeds client expectations and industry standards.
• Relationship building: builds deep relationships with key stakeholders. Becomes a confidant and diplomatically navigates client’s organization’s challenges, translating them into growth opportunities.
• Relationship connector: proactive in internal and external relationship strategy development, to further develop account penetration, leading to increased revenue opportunities.
• Business acumen and industry knowledge: recommend sound decisions to stakeholders based on experience, knowledge, and perspective of the client’s industry and technology.
• People management: build strong relationships with the other account leads and the heads of the foundry to understand the needs of the account members.

Who you are

• You are pragmatic, biased to action and easy to understand.
• You effortlessly distill complex topics into a narrative easily understood by different audiences.
• You value writing as a way of thinking as well as communicating.
• You enjoy the challenge of writing compelling, publishable content.You swiftly notice problems across your account and proactively optimize ways to solve them.
• You know the craft of both software development and consulting.
• You have a deep personal library of techniques for leveling up yourself and the team.
• You can develop growth strategies with prospective/current clients, during sales conversations, and in external communications (e.g., blog articles).
• You show incredible grace under pressure and are cheerful in the face of the impossible because those are the moments that allow great teams to shine
• You have informed and humane opinions about deploying the tools used to define and assess performance.
• You recognize the importance of providing good processes but you are allergic to creating bad bureaucracy.
• You love product management and engineering and understand the needs of people who excel at these things.
• You don’t use words like “align” and “leverage” unless you are literally lining things up or using a lever to amplify force.

Who we expect you to become

• the ultimate escalation path should your client need it;
• a high performance revenue growth leader;
• a representative of Formula’s organization's leadership and its standards
• an expert in your client’s industry/domains;
• one of the most strategic and visionary thinkers in the company;
• beloved and trusted by your team because you have their best interests at heart. This, above all else, matters the most.