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Form of workJob Description
Our Client a Tech Giant in the publishing space is looking for an experienced a Continuous Process Improvement Delivery Lead (TEMP) in Newark, NJ office
Job Description
Basic Qualifications
Preferred Qualifications
Job Description
- This role is responsible for delivering process optimization solutions primarily within Customer Care, but also across client as needed.
- Key Expectations
- Identify the highest value CPI projects, coordinate project teams, and drive completion of projects.
- Execute CI programs by applying LSS tools such as DMAIC, Gemba, Kaizen, A3 thinking, Control Charts, Value Stream Mapping, 5S, Root Cause Analysis, Error Proofing, Visual Management, Poke-Yoke, and others.
- Develop reporting and tracking mechanisms for CPI progress and opportunity identification.
- Build strong internal partnerships with functional leaders to facilitate project identification and selection process.
- Be the objective consultant for best practices in all functions, and motivate and instill a culture of CPI.
- Embrace the client People Principles.
- Responsible for disseminating LSS leadership (including facilitating Lean workshops), developing and coaching CPI concepts and change management capabilities, and cultivating a CPI culture at client.
Basic Qualifications
- Minimum 5+ years of documented world-class LSS experience and 'hands on' track record of implementing successful Process Improvements, including proven application of tools stated above
- LSS Black Belt Accreditation with a documented CI portfolio
- Practical experience in developing and teaching LSS principles through White/Yellow/Green Belt training
- Strong negotiation, influence, collaboration, team facilitation, and influencing skills
- Strong written and verbal skills
- Proven track record of making data driven decisions
- Ability to effectively communicate and present with both executive management and frontline personnel
- Ability to deal with ambiguity and constant change
- Passionate about people and customers. You believe that a service can only be as good as its customers believe it to be.
Preferred Qualifications
- LSS Master Black Belt Accreditation
- Advanced analytical and statistics experience
- Experience working in a Customer Service / Customer Experience organization
- E-commerce or digital media experience
