Commercial Insurance Service Representative

Title:Commercial Insurance Service Representative
Primary Location: Grand Rapids
Employee Status: full-time hourly
Estimated Hours/Week: 38
Remote: No
What You'll Get:

• Weekly Pay
• Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
• Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
• Retirement options like 401 (k) with company match and pension.
• Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
• Tuition reimbursement
• To see a full list of our benefit offerings - check out this helpful guide!

About this position:
LMCU is looking for a Commercial Insurance Service Representative who will serve as an in house Insurance Agent responsible for sales and service of property/casualty insurance products. This role manages day to day insurance responsibilities of insurance administrative assistant/agent such as handling all types of insurance transactions and inquiries in person, by phone, by e-mail or in the mail.
What you'll do:

• Maintain insurance company relationships to maximize volume and positive loss ratios. Adjust front line underwriting under the direction of VP to maintain insurance company profit while maximizing agency commissions.
• Promote, sell and service property, casualty, life disability, annuities, and single premium life insurance products to customers.
• Reconcile monthly agency commission and cancellation lists. Resolve client conflicts with insurance company personnel.
• Receives and records all customer information necessary to prepare application for, but not limited to, homeowners, personal liability, automobile, inland marine, homeowners, personal liability, automobile, inland marine, motor home or other personal vehicles and business owners policies. Enters all such information on agency and company computer terminals.
• Works effectively with branch/department managers to identify and leverage cross-sell opportunities.
• Receives, records, and follows up on customer claim statements.
• Prepares vehicle rating information, researches insurers policy and premium data, and furnishes the customer with policy and premium quotations using both manual and automated systems.
• Prepares agency billings when carrier does not bill direct. Reviews policy expiration notices and follows up on non-renewed policies. Contacts customer on Notices of Cancellation and makes maximum effort to insure policies remain in-force with the Agency.

What You'll Bring: You'll like this position if you are...

• One to three years of Commercial Lines Insurance experience and sales experience.
• Must have experience and/or knowledge of AMS360 and ACS2000.
• Must have an active and up-to-date Property and Casualty Insurance License.
• Excellent written and verbal communication skills.

Who We Are:
We're proud of our past, thrilled with our present, and couldn't be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success - benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don't exist at traditional banks.
It's about always doing what's best and right for our members - it guides everything we do.
From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.
Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members' lifetime financial needs.
You'll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.
Have additional questions about the role?
You may email us at: Careers@lmcu.org
If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:
Call us at: (616) 242-9790
Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316
Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU's online application.
LMCU is an Equal Opportunity Employer