Commercial Card Senior Relationship Manager - Payments - Vice President

You are excited to utilize your background in Payments and as a trusted advisor to make an impact. You have found the right team.

In the role of Commercial Card Senior Relationship Manager you will be responsible for leading a portfolio of approximately 8-15 Corporate and Investment Bank Commercial Card clients with annual spend > $20MM. Commercial Card Relationship Manager's primary objectives are to identify, plan, and implement payables strategies for growth and expansion, product cross sells, and account retention. They cultivate strong relationships with both the clients in their assigned portfolio and with internal partners to achieve growth and retention goals and to resolve product and service issues. It is their responsibility to maintain high customer satisfaction levels through consistent and meaningful contact, informative bi-annual/annual account reviews, regular sharing of best practices, partnering with service and operations teams to resolve issues, and leading structured spend optimization efforts.

Job Responsibilities

• Proactive development and execution of client expansion and retention strategies
• Focus on overall client experience and scorecard objectives; exceeding satisfaction and profitability objectives.
• Lead solution development efforts within the portfolio that best addresses client needs, while coordinating the involvement of all necessary internal company stakeholders.
• Building strong internal partnerships and alignment with Corporate and Investment Bank Global Corporate Bankers and Treasury Services (TS)
• In-Depth knowledge of commercial card payment products along with understanding of the market landscape.
• Be a commercial card Subject Matter Expert that becomes a Trusted Advisor for clients and LOB partners.

• 5+ years of experience in client account management and/or business development (Commercial Card industry preferred)
• Strong financial acumen and analytic skills
• Excellent presentation and communication skills, including experience presenting to C-Level executives
• Ability to work independently with little professional guidance
• Strong negotiation skills
• Ability to travel for internal/external meetings as required

Preferred qualifications, capabilities, and skills

• Proven ability to innovate, problem solve, and develop customized solutions to client issues and challenges
• Exceptional presentation skills with ability to take command of an audience
• Experience in successfully managing multiple complex client relationships concurrently
• Collaborative team player with vision to understand downstream impact of actions

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
NJ $97,900.00 - $200,000.00 / year; RI $101,700.00 - $146,000.00 / year; WA $97,900.00 - $200,000.00 / year; CA $97,900.00 - $200,000.00 / year; NV $97,900.00 - $157,000.00 / year; CT $101,700.00 - $200,000.00 / year; NY $97,900.00 - $200,000.00 / year; CO $97,900.00 - $157,000.00 / year