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Form of workJOB DESCRIPTION
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Planning Manager oversees the conference center planners responsible for providing meeting planning services. The planning team supports employees and client programs held within the firm’s managed conference spaces in Columbus. This role will ensure global standards are maintained along with the highest level of service excellence and operational effectiveness. The manager will work closely with colleagues across Global Amenities, Global Multimedia Services, food service vendors and local lines of business. This role also reports to the Amenities Manager for the Midwest region. This is an in-person role.
Job responsibilities:
- Manage in-house conference center planning team across region
- Handle day to day challenges team presents and assist driving towards a solution
- Ensure standard operating procedures are being followed to maintain a high level of customer service
- Interact with various levels of senior management and Line of Business representatives to deliver outstanding service and a first class experience
- Work closely with Amenity Managers and product leads to share best practices and ensure service standards are aligned with global model
- Maintain relationship with in-house caterer, technology team and operations
- Review management of meeting space in order to maximize utilization
- Gather and analyze metrics monitoring business trends and when required writing business case documents to support operational needs
- Partner in ongoing project management of center refresh or renovations of facilities
- Manage mid-year and annual performance review of staff
- Determine training and development points for team
- Drive innovation and present ideas to enhance products/services
- Controls - risk and compliance knowledge and adherence
Required Qualifications, Skills and Capabilities:
- 8+ years’ experience in the hospitality industry managing guests experiences
- Understand the meeting planning process and management of the customer experience
- Experience in managing a local and remote team
- Highly organized, with ability to handle multiple tasks and apply judgment to prioritize
- Knowledge of food and beverage and catering services
- Working knowledge of audio visual
- Decision maker who can work in a fast paced diverse environment
- Experience in business process and procedures
- Analytical and budget planning experience
- Strategic and risk planning
- Computer skills, MS Office (excel, word, ppt), Momentus/Ungerboeck booking system a plus
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
