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SalaryOverview:
As a Collector II, you will be responsible for the following:
Salary Range:
Education/Experience:
Certificates, Licenses, Registrations:
Keys to success:
Work schedules range from 8am-7pm Monday-Friday and Saturday 8am-noon. Schedules are subject to change and candidates must be flexible/available between the department hours of 8am-8pm Monday-Friday and Saturday 8am-noon.
Tinker Federal Credit Union is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. We celebrate the unique differences of our employees, and welcome people of all backgrounds. We believe in Diversity, Equity, and Inclusion, and know that embracing a diverse team makes us a better organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy status, parental status, political affiliation, or any other status protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at careers@tinkerfcu.org.
Tinker Federal Credit Union’s Collections department has an immediate opening for a Collector II! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!
As a Collector II, you will be responsible for the following:
- Responsible for collections of outstanding account receivable dollars from the existing member base, resolving member billing issues and/or reducing delinquency
- Reducing the number of losses for TFCU while assisting members in the collections process.
- Frequent communication with various areas of TFCU as well as directly with the members through all lines of communication
- Expected to use various skills to ensure each situation is handled properly and in compliance with internal and external policies
- Providing information to members to understand credit
- Managing their assigned collection queue(s) and could be required to aid and cover other cases and queues at various stages of the process not assigned to them when needed by the department
- Providing various levels of documentation for later legal proceeding usage or testifying in court
- Serving as a team member with enhanced experience who aids those at the lower level when able
- Expected or assigned to different types of specialized collecting
Salary Range:
The starting pay is $23.71/hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.
Education/Experience:
You must have a High school diploma or general education degree (GED); three years' experience related to work of this position. Applicable work experience and/or military experience may be substituted for education at the rate of two years of experience for one year of education. Financial institution or insurance company call center is preferred.
Certificates, Licenses, Registrations:
- Incumbent Bonding REQUIRED by TFCU’s chosen authority.
- TFCU University certification.
Keys to success:
In order to be successful as a Collector II, you must possess these qualifications:
- Ability to maintain and apply proficient knowledge regarding Fair Credit Reporting Act (FCRA), laws, regulations, and procedures of the collection process at the incumbents level
- Ability to maintain and apply proficient knowledge of Chapters 7, 11, 12, and 13 of the U.S. Bankruptcy Code at the incumbents level
- Maintains appropriate level of skill regarding the use of collection software and TFCU mainframe software
- Ability to reduce delinquency, while maintaining positive member relations
- Ability to identify terms of default and establish parameters for the resolution of default
- Ability to use basic, fundamental office equipment
- Ability within level to maximize recoveries, while maintaining positive member relations
- Excellent time-management and organizational skills to manage daily collection queue and assigned work
- Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts
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Work schedules range from 8am-7pm Monday-Friday and Saturday 8am-noon. Schedules are subject to change and candidates must be flexible/available between the department hours of 8am-8pm Monday-Friday and Saturday 8am-noon.
Tinker Federal Credit Union is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. We celebrate the unique differences of our employees, and welcome people of all backgrounds. We believe in Diversity, Equity, and Inclusion, and know that embracing a diverse team makes us a better organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy status, parental status, political affiliation, or any other status protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at careers@tinkerfcu.org.
