Collector I

Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
To collect outstanding loan balances in order to meet the collection goals of the department.
Job Description
LOCATION
Mountain America Center - Hybrid:
9800 S Monroe St
Sandy, UT 84070
SCHEDULE
Full Time
To be effective, an individual must be able to perform each job duty successfully.

• Ensures the needs of the owners and the credit union are met through professional, legal and effective collection procedures.
• Exemplifies as a team member to promote and maintain effective partnerships with team and customers.
• Incorporates MACU values and philosophy while fulfilling your responsibilities as a representative of the Loan Control department and the credit union.
• Collects a category of assigned accounts.
• Collects past due loans, resolve problems with member loans and accurately document all collection information to minimize credit union losses.
• Counsels with members by telephone and mail regarding loan problems, and record any contact made with members.
• Keys file maintenance on accounts and transfers payments on delinquent accounts.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
One to three years of similar or related experience; knowledge of credit union collection policies and procedures preferred
Education
High school diploma or equivalent
~
Licenses, Certificates, Registrations
n/a
Computer/Office Equipment Skills
Intermediate to skills in Microsoft Office (Outlook, Word, PowerPoint and Excel)
Managerial Responsibility
Has no supervisory/managerial responsibilities
Language Skills
Must have the ability to read, understand and carry out instructions in written and oral form.
Other Skills and Abilities
Ability to perform mathematical calculations. Ability to communicate effectively. Must be detailed oriented, self-motivated, have excellent follow through and the ability to multi-task.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit, talk and hear consistently
Ability to stand, walk, and use hands to handle or reach occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.