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SalaryZions Bancorporation is now accepting resumes for our Loan Collector position located in at our new Technology Campus located at 7860 South Bingham Junction Blvd, Midvale, UT 84047. This position is eligible for a hybrid work schedule (3 days in office/2 days at home). The salary for this role is up to $20.00 per hour depending on experience. The ideal candidate for this position will have the skills and experience necessary to meet the following job responsibilities:
- Contacts customers via telephone to inform them of delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements.
- Updates customers’ accounts on a computer system.
- Adheres to established guidelines when determining appropriate collection remedy.
- Develops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency, to customer in the attempt of obtaining payments.
- Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations.
- Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal.
- May also be considered a field collection job.
- Other duties as assigned.
Schedule will be either Monday to Friday or Tuesday to Saturday 9:30-6:00 pm
Qualifications:
- Requires High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance or other directly years related experience.
- Basic knowledge of consumer and small business loans, credit cards, overdrafts and collection processes.
- Must have excellent customer service skills.
- Solid verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times.
- Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due account.
- Solid follow-up and negotiation skills.
- Ability to work independently, prioritize and organize work.
- Basic knowledge of regulatory requirements.
- Solid math, reading and writing competencies, reasoning and PC skills (i.e. excel, word, etc).
Benefits:
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
- Employee Ambassador preferred banking products
