Collections Specialist

Collections Specialist

This in-office position will work out of our Home Office in Dripping Springs, TX.

Act as the principal liaison between HHS Customers and the company. Prepare and maintain all accounts receivable reports and provide customer service to both internal and external customers.

Responsibilities

• Communicate with customers, HHS jobsite directors, vice presidents, and presidents regarding collections and alert the billing manager of any collection issues
• Maintain databases of HHS customer information and ensure all payments are posted and applied properly
• Assist in various audits with third-party vendors i.e. financial statement audit, state sales tax audit, etc.
• Participate in month-end close process and complete special projects as assigned
• Develop, implement, monitor, and report department performance improvement indicators as needed

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, presentation, and non-verbal communication
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 2-5 years collections experience required.
• Customer service experience
• Experience using Microsoft Office software
• NetSuite experience a plus

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee assistance program (EAP)
• Employee resource groups (ERGs)
• Career development and ongoing training
• On-site gym, cafe, and free fitness classes

Important to Know

• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS was named a Top Workplace by the Austin-American Statesman in 2022.

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Retirement plan
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

• Collection management: 1 year (Required)
• Customer service: 1 year (Preferred)
• Accounting: 1 year (Preferred)
• Accounting software: 1 year (Preferred)

Work Location: In person