Collections Specialist

The First Party Litigation Collectors will initiate the appropriate action to collect past due balances Responsibilities include, but are not limited to, inbound and outbound telephone calls to consumers regarding delinquent accounts and managing accounts according to Company standards:

Responsibilities

• Negotiating payment arrangements.
• Gaining an understanding of the consumer’s reason for delinquency and sources of payment
• Accurately and thoroughly updating accounts in the collection system
• Quickly making knowledge-based decisions to resolve the issues related to unpaid accounts.
• Take actions to encourage timely debt payments
• Process payments
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

Qualifications

• High School Diploma
• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills

Background checks and drug-screens are performed.

EEO Disabled/Veteran

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid training
• Referral program
• Vision insurance
• Work from home

Work setting:

• Call center
• Remote

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 1 year (Preferred)
• Negotiation: 1 year (Preferred)
• Collections: 2 years (Required)

Location:

• Houston, TX (Required)

Work Location: Remote