Collections Specialist

EquipmentShare is Hiring a Collections Specialist

EquipmentShare is searching for a Collections Specialist to serve our team based out of Houston TX working remotely.

Primary Responsibilities

• Possess strong customer focus with the ability to have detailed conversations with our customers

• Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department

• Very comfortable communicating with customers in a metrics-driven environment

• Are able to navigate multiple technologies while staying engaged with our customers

• Possess excellent negotiation and decision making skills; in addition to strong communication skill

• Treat customers with respect and responds with empathy

• Demonstrate sensitivity and compassion in difficult situations

• Demonstrate personal excellence including punctuality, integrity and accountability

• Have the ability to work independently and in a team environment

• Think critically and exercise independent judgement

• Handle a high volume of outgoing calls to assigned delinquent customers

• Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions

• Communicate and follow up effectively with both customers and branch personnel on a timely basis

• Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers

• Reconcile customer disputes as they pertain to payment of outstanding balances that are due

• Effectively communicate with customers and co-workers both verbally and written

• Meet portfolio, departmental and company goals

Why We're a Better Place to Work

• Competitive salary.

• Medical, Dental and Vision coverage for full-time employees.

• 401(k) and company match.

• Generous paid time off (PTO) plus company paid holidays.

• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).

• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.

• Seasonal and year round wellness challenges.

• Company sponsored events (annual family gatherings, happy hours and more).

• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.

• Opportunities for career and professional development with conferences, events, seminars and continued education.

About You

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that's long been resistant to change.

Skills & Qualifications

• 2+ years experience in credit/collections or closely related role (required)

• Experience working in the construction equipment rental industry preferred

• Knowledge of construction liens preferred

• Strong foundation in spreadsheets, Excel and Google Sheets

• Strong verbal and written communication; ability to communicate with Finance team

• Ability to function as a team player

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.