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SalaryFor over 88 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with $2.0B in assets, we serve over fifty-five thousand members in more than seven hundred fire departments.
Currently, we have an immediate opening for a Collector to join our team, reporting into our corporate office located in Pasadena, CA.
Primary Responsibilities:
- Locating and managing member assets, making necessary adjustments to member accounts.
- Performing collection activities such as communicating with members through various channels regarding past due loans and negative share accounts.
- Preparing documentation for repossessions and liquidate collateral to recover outstanding debts, mitigate financial risk and safeguard the interests of FFCU.
- Preparing documentation that is clear and defined which can be referenced for assigning debt to collection agencies, filing legal actions, or garnishing wages.
- Protecting FFCU assets, securing repayment as appropriate, and monitoring accounts up to dismissal, discharged or repayment period by recognizing the credit risk, clarifying/prioritizing the problem and implementing an action plan.
- Engaging with members proactively to initiate and sustain positive relationships, while fostering clear and effective communication.
Basic Qualifications:
- Education: High school diploma or GED.
- Experience in one or more of the following: guest relations, sales, customer service, account management or banking.
- Minimum 5 years’ experience with financial institution
Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.
