- Contact and collect accounts 10-60 days past due to arrange for timely payments
- Process phone calls, internal inquiries, meetings, and other requests simultaneously
- Process research and correspondence in relation to customer disputes and collection problem inquiries
- Work in a team based solution oriented environment that includes customer support - from in-bound calls and outbound calling on both internal and external customers including billing, taxation, insurance, maintenance, contract terms, purchase options and account history
- Determine why customers are delinquent- and overcome obstacles to ensure payment
- Expectation to work 30 accounts per day
- Lives the GFSC principles and is involved in cross functional team efforts/training as required
- High school graduate or equivalent
- Collection experience in financial services-leasing - preferred, not required.
- Demonstrated ability to perform in a high intensity, customer focused environment
- Proven track record of excellent written and verbal communication skills and negotiation skills
- Ability to research, analyze and resolve problems
- General math and computation skills-oral
- People Skills
- Ability to follow processes and procedures
- Ability to effectively process high volume incoming/outgoing phone calls
- Please note that the internal title for this position is Portfolio Manager, but it may also be referred to as an Collections Specialist or Account Resolutions Specialist, or similar titles in other organizations. Our aim in advertising different titles is to ensure candidates looking for these opportunities see them in their job search. We always want to ensure candidates have a clear understanding of the role and responsibilities, and as such invite you to review the job advertisement and qualifications closely to determine if this position aligns with your skills and experience, regardless of title.
- Competitive Compensation
- Monthly Bonuses for Eligible Employees
- 401(k) and Company Match
- Annual Profit Sharing
- Paid Time Off
- Paid Vacation - starting at 80 hours annually for employees in their first year of service.
- Paid Sick Days - Ten (10) per year with a conversation option for unused time.
- Ten (10) Paid Holidays per year
- Gym Reimbursement
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short-Term and Long Term Disability
- Company Paid Life Insurance
- Flexible Spending Accounts (FSA)
- Health Savings Accounts (HSA)
- Employee Assistance Program
- Parental Leave
- Tuition Assistance
- Networking Opportunities
- Leadership Development Opportunities
- Paid Parking
- Service Awards
- Hybrid work arrangements
- Business casual environment
- A strong organizational culture focused on our greatest asset: you!