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Form of workJob Description: Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
Position Requirements: Collecting past due residential and commercial accounts.
Analyze accounts to determine eligibility for payment agreements.
Contact customers to collect their overdue payments.
Monitor accounts to identify outstanding debts.
Investigate historical data for each debt or bill.
Take actions to encourage timely debt payments.
Negotiates payment plans with customers based upon specific parameters.
Resolve customer credit issues.
Update account status records and collection efforts.
Report on collection activity and accounts receivable status.
Maintains a professional and customer-friendly manner with each account.
Handles outbound and inbound calls professionally and knowledgeably.
Proven experience as a Collection Specialist or similar role.
Excellent communication skills (written and oral).
Working knowledge of MS Office.
Comfortable working with targets.
Skilled in negotiation.
Problem-solving skills.
