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Form of work
SalaryAs a Collections Representative, you will provide a broad range of financial related support to internal and external customers. This position fulltime-remote position.
Key Responsibilities
- Reviewing open accounts for collection efforts
- Conduct and manage collection calls to collect Accounts Receivables
- Inbound /outbound/notation goals to be met monthly
- Process payments
- Mail correspondence to customers to encourage payment of overdue receivables
- Negotiate customer disputes to resolution and documents root cause
- Develop relationships with internal/external customers
- Maintain and manage accurate collection files
- Identify issues attributing to account delinquency and discuss them with the Credit Manager
- Review and supervise assigned accounts and all applicable collection reports
- Provide timely follow-up on payment arrangements
- Participate in process improvement projects, and support other management directives as prescribe.
Qualifications
- Bachelor's degree in finance, Accounting, or Business oriented field of study. Previous experience in a credit or collections role, preferred.
- Solid understanding of SAP and various other credit software.
- Complete understanding and working knowledge of special financial instruments such as security agreements, third-party guarantees, promissory notes, letters of credit in order to perfect the appropriate financial arrangement (desired).
- Effective business writing and professional communication
- Proven effective customer service skills, preferably 1-2 years' experience in collections, including interaction with a large customer base
- Strong communication, problem solving and analytical skills
- Accounts Receivable knowledge/experience is a plus
- Familiar with Excel pivot tables and VLOOKUPS
