Collections Representative

Our client is looking for a Collections Rep onsite close to Aventura.

M-F 9-6pm

The Collections Specialist will initiate calls and correspond with clients regarding past due balances to ensure that the company receives payment for goods and services offered to clients.

Responsibilities:

• Monitor accounts to identify outstanding debts
• Manage multiple delinquent accounts for debt collection efforts.
• Keep track of assigned accounts to identify outstanding debts.
• Investigate and resolve discrepancies in payments or account balances.
• Negotiate payoff deadlines and payment plans.
• Establish and maintain effective and cooperative working relationships with clients.
• Review Accounts Receivable balances with Finance Department monthly.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Follow all company policies and state and federal laws applicable to debt collection.
• Overcome objections and negotiate payments to help the customer regain current account status.
• The ability to negotiate and provide superior customer service while helping customers to bring their accounts current or make payment arrangements.

Requirements:

• Previous experience in meeting and exceeding your monthly goals.
• Excellent communication, customer service and negotiation skills required. Must be able to successfully collect past due accounts.
• Strong motivation and hustle - desire to be very successful and collect past due accounts.
• High comfort level on the phone.
• Strong working knowledge of Federal and State regulations regarding the collection of debts from consumers.